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Re: Orbi Voice unable to control volume or tone controls

As others have reported, I'm unable to control the volume on my Orbi voice satellite. Firmware is up to date. Haven't seen a post on a fix. 

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 26 of 40
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Master

Re: Orbi Voice unable to control volume or tone controls


@RudyFord3 wrote:

As others have reported, I'm unable to control the volume on my Orbi voice satellite. Firmware is up to date. Haven't seen a post on a fix. 


I posted it earlier in this thread:

Find the IP address of the orbi voice. in your browser type 192.168.1.xx<- the ip adress/debug.htm, example 192.168.1.15/debug.htm and try Upgrade Touch Board Firmware.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 27 of 40
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Re: Orbi Voice unable to control volume or tone controls

I must be stoopid.  I've tried to enter the IP address - it asks for username and password.  I have tried "admin" and "password", as well as my Orbi username (email) and that password.  I am able to get into the Orbi admin site, but not this IP address on the debug page.  What am I doing wrong?

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 28 of 40
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Re: Orbi Voice unable to control volume or tone controls

Having the same issue. Was given the info for a fix, but cannot log into the Orbi voice to apply it!
Message 29 of 40
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Re: Orbi Voice unable to control volume or tone controls

What has been the resultion to this - it works if i reset it but that is a stupid solution.  I have updated all the firmware 

Message 30 of 40
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Re: Orbi Voice unable to control volume or tone controls

After going to debug page and running upgrade touch board firmware, what version were you at? I stayed at 27.
Message 31 of 40
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Re: Orbi Voice unable to control volume or tone controls

Updating touch oars may not update the version, but it will reinstall fixing whatever was corrupted.
Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 32 of 40
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Re: Orbi Voice unable to control volume or tone controls

Thaks for the help here - but I still can't log into the debug page.  I have used the default (admin/password) as well as all permutations of my username, admin, and passwords.   I must be doing something wrong...

 

Message 33 of 40
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Re: Orbi Voice unable to control volume or tone controls


@ohlordalltaken wrote:

Thaks for the help here - but I still can't log into the debug page.  I have used the default (admin/password) as well as all permutations of my username, admin, and passwords.   I must be doing something wrong...

 


Log into orbilogin.com. look at attached devices, write down the ip address of the RBS40V. if it is 192.168.1.x, type http://192.168.1.x/debug.htm in your browser. When prompted for the username and password, type in admin for the name, unless you changed it and what ever password you used to log into orbilogin.com. 

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 34 of 40
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Re: Orbi Voice unable to control volume or tone controls


@ohlordalltaken wrote:

Thaks for the help here - but I still can't log into the debug page. 

 


Can you login to the Voice's regular page using its IP address?

 

If you set it to the factory defaults, then admin and password get you in.

 

When you have confirmed that you can get in there, as @Mstrbig suggests, just go to debug.htm. You may not even need to login.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 35 of 40
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Re: Orbi Voice unable to control volume or tone controls

Thanks all - I was finally able to get in.  I should have kept all to the defaults!!!  Was able to update the firmware to 27, and now the controls are active.  We will see if they continue to work, but this is a big improvement over nothing at all!  Thanks!!!

Message 36 of 40
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Re: Orbi Voice unable to control volume or tone controls

I want to thank you guys for the answer too. Updating the firmware, even though it stayed the same version, seems to have fixed it. Funny though. Even though the screen showed it was rebooting the uptime didn't show that it did. But it works. Hopefully that is a permanent fix.
Message 37 of 40
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Re: Orbi Voice unable to control volume or tone controls

The debug fix worked for me. Thanks!!!
Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 38 of 40
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Re: Orbi Voice unable to control volume or tone controls

After doing the debug Upgrade Touch Board Firmware the fix lasted at least a few weeks. But now the volume doesn't work again. I am doing the firmware upgrade again. I was hoping this was going to be permanent. Checked for firmware updates and I do see a newer firmware but it just says security fix. 

 

Message 39 of 40
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Re: Orbi Voice unable to control volume or tone controls

I’m having exact same issue. No volume control on the hardware itself. I can slide the indicator but doesn’t affect volume. I also cannot control volume from the app. All firmware and apps have been updated.
Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 40 of 40
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