I already had a CBR40 modem in my house, but I wanted to add a satellite so I bought a RBS40V. I went to the process of synchronizing them by the rear sync bottons, The process looked OK because I got a still blue light on the satelite at the end of the process. Then when I try to ask something to alexa, it says that " IT LOOKS THAT THE DEVICE IS NOT REGISTERED AND THAT I HAVE TO DOWNLOAD THE NETGEAR NIGHTHAWK APP and follow the instruccions." so I went and installed it, followed the instrucions to add a satellite on a mesh systems, but at the end it says that the "APP DOES NOT SUPPORT YOU ROUTER" so I went to the ORBIAPP, add a satellite and follow the instruccions and it says that no satellite is found, it does not show up on my network map. I ckecked the firmware on the router settings. it is v2.3.512.
I do not what else to do. The next step is to return it
THANK YOU
