AX6000 Orbi RBK853 unstable quality and not good performance
hi guys,
i have a RBK853 — Orbi WiFi 6 System AX6000 system on my home.. a RBR + 2 Satellite.
The configuration is pretty easy,
RBR is configured as WIFI Mode, it is connected via Gigabit LAN to the main router as DHCP Client and the backhoul to the satellite is done with a dedicated switch with 1G connections.
I have some troubles on perfermance..
If i connect for example my Lenovo thinpad via Gigabit directly to the RBR i can navigate at full performance.. so it mean that my cabled LAN on house is fully working and performance.
If i try to connect on Wifi via 5,2Gh on the same room where RBR is configured.. i can see connection up to 245Mb for example.. and if i ping my default gw i can see packet from 1.8.. to 20ms to 100ms and 200ms.. so damn unstable and not performance..
64 bytes from 192.168.111.1: icmp_seq=162 ttl=64 time=2.55 ms 64 bytes from 192.168.111.1: icmp_seq=163 ttl=64 time=4.19 ms 64 bytes from 192.168.111.1: icmp_seq=164 ttl=64 time=2.57 ms 64 bytes from 192.168.111.1: icmp_seq=165 ttl=64 time=107 ms 64 bytes from 192.168.111.1: icmp_seq=166 ttl=64 time=202 ms 64 bytes from 192.168.111.1: icmp_seq=167 ttl=64 time=1.64 ms 64 bytes from 192.168.111.1: icmp_seq=168 ttl=64 time=2.78 ms 64 bytes from 192.168.111.1: icmp_seq=169 ttl=64 time=113 ms 64 bytes from 192.168.111.1: icmp_seq=170 ttl=64 time=2.09 ms 64 bytes from 192.168.111.1: icmp_seq=171 ttl=64 time=3.36 ms 64 bytes from 192.168.111.1: icmp_seq=172 ttl=64 time=972 ms 64 bytes from 192.168.111.1: icmp_seq=173 ttl=64 time=1024 ms 64 bytes from 192.168.111.1: icmp_seq=174 ttl=64 time=2.44 ms 64 bytes from 192.168.111.1: icmp_seq=175 ttl=64 time=2.19 ms 64 bytes from 192.168.111.1: icmp_seq=176 ttl=64 time=2.43 ms 64 bytes from 192.168.111.1: icmp_seq=177 ttl=64 time=788 ms 64 bytes from 192.168.111.1: icmp_seq=178 ttl=64 time=3.11 ms 64 bytes from 192.168.111.1: icmp_seq=179 ttl=64 time=398 ms 64 bytes from 192.168.111.1: icmp_seq=180 ttl=64 time=161 ms 64 bytes from 192.168.111.1: icmp_seq=181 ttl=64 time=133 ms 64 bytes from 192.168.111.1: icmp_seq=182 ttl=64 time=172 ms 64 bytes from 192.168.111.1: icmp_seq=183 ttl=64 time=3.24 ms 64 bytes from 192.168.111.1: icmp_seq=184 ttl=64 time=2.06 ms 64 bytes from 192.168.111.1: icmp_seq=185 ttl=64 time=136 ms 64 bytes from 192.168.111.1: icmp_seq=186 ttl=64 time=3.04 ms 64 bytes from 192.168.111.1: icmp_seq=187 ttl=64 time=4.88 ms 64 bytes from 192.168.111.1: icmp_seq=188 ttl=64 time=33.2 ms 64 bytes from 192.168.111.1: icmp_seq=189 ttl=64 time=2.47 ms 64 bytes from 192.168.111.1: icmp_seq=190 ttl=64 time=2.50 ms
Another strange situation is on Wifi 2,4.. my old mobile phone seems not able to connect to the RBR but only over the satellite..
It seems that RBR is not sending signal on 2,4.. how this is possibile
I have the latest firmware available 4.6.7.13 on all devices..
The device are pretty clean and i did a factory reset just after the firmware upgrade.. and configuration is pretty standard as is .
Re: AX6000 Orbi RBK853 unstable quality and not good performance
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the Mfr and model# of the ethernet switch in the configuration?
What CAT# cable are you using thru out the home? CAT6 is recommended.
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Set CTS to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Re: AX6000 Orbi RBK853 unstable quality and not good performance
Might try channel 1 and 40 as well.
Can you compare ping results with a different PC or laptop to compare results? I would also turn OFF the RBS's and then run a PING test with the PC around 2-3 meters away from the RBR.
I would also bring the distances between the RBR and RBSs to say 10-15meters. 20meters maybe a bit too far.
Re: AX6000 Orbi RBK853 unstable quality and not good performance
I have on RBR power on right now..
and it is fantastic.. i don't see any WIFI network on 2,4Gh on my mobile phone.
Connection from my laptop is still unstable and quite slow..
64 bytes from 192.168.111.1: icmp_seq=65 ttl=64 time=1.88 ms 64 bytes from 192.168.111.1: icmp_seq=66 ttl=64 time=2.36 ms 64 bytes from 192.168.111.1: icmp_seq=67 ttl=64 time=34.7 ms 64 bytes from 192.168.111.1: icmp_seq=68 ttl=64 time=1.95 ms 64 bytes from 192.168.111.1: icmp_seq=69 ttl=64 time=2.98 ms 64 bytes from 192.168.111.1: icmp_seq=70 ttl=64 time=2.22 ms 64 bytes from 192.168.111.1: icmp_seq=71 ttl=64 time=1.88 ms 64 bytes from 192.168.111.1: icmp_seq=72 ttl=64 time=2.07 ms 64 bytes from 192.168.111.1: icmp_seq=73 ttl=64 time=2.24 ms 64 bytes from 192.168.111.1: icmp_seq=74 ttl=64 time=5.55 ms 64 bytes from 192.168.111.1: icmp_seq=75 ttl=64 time=5.94 ms 64 bytes from 192.168.111.1: icmp_seq=76 ttl=64 time=120 ms 64 bytes from 192.168.111.1: icmp_seq=77 ttl=64 time=84.0 ms 64 bytes from 192.168.111.1: icmp_seq=78 ttl=64 time=116 ms 64 bytes from 192.168.111.1: icmp_seq=79 ttl=64 time=2.30 ms 64 bytes from 192.168.111.1: icmp_seq=80 ttl=64 time=178 ms 64 bytes from 192.168.111.1: icmp_seq=81 ttl=64 time=1.63 ms 64 bytes from 192.168.111.1: icmp_seq=82 ttl=64 time=46.4 ms 64 bytes from 192.168.111.1: icmp_seq=83 ttl=64 time=2.00 ms 64 bytes from 192.168.111.1: icmp_seq=84 ttl=64 time=1.82 ms 64 bytes from 192.168.111.1: icmp_seq=85 ttl=64 time=2.41 ms 64 bytes from 192.168.111.1: icmp_seq=86 ttl=64 time=1.58 ms 64 bytes from 192.168.111.1: icmp_seq=87 ttl=64 time=136 ms 64 bytes from 192.168.111.1: icmp_seq=88 ttl=64 time=2.81 ms 64 bytes from 192.168.111.1: icmp_seq=89 ttl=64 time=3.61 ms
Re: AX6000 Orbi RBK853 unstable quality and not good performance
So with the RBS turned OFF, lets factory reset the RBR. Press the reset button for 15 seconds then release. When you see the front LED pulsate WHITE, power off the RBR for 1 minute then back ON. Walk thru the setup wizard when you see the front LED pulsate WHITE. After the RBR is setup, check for SSID signals.
Re: AX6000 Orbi RBK853 unstable quality and not good performance
I did.. but now good news..
RBR is the only one power one.. RBS are power down.
RBR seems to not power on the 2,4 AP 😞 at all.. i configured it on chaneel 11
ping is unstable and the quality is poor
64 bytes from 192.168.111.1: icmp_seq=82 ttl=64 time=11.6 ms 64 bytes from 192.168.111.1: icmp_seq=83 ttl=64 time=51.7 ms 64 bytes from 192.168.111.1: icmp_seq=84 ttl=64 time=2.77 ms 64 bytes from 192.168.111.1: icmp_seq=85 ttl=64 time=69.8 ms 64 bytes from 192.168.111.1: icmp_seq=86 ttl=64 time=172 ms 64 bytes from 192.168.111.1: icmp_seq=87 ttl=64 time=5.19 ms 64 bytes from 192.168.111.1: icmp_seq=88 ttl=64 time=2.18 ms 64 bytes from 192.168.111.1: icmp_seq=89 ttl=64 time=2.67 ms 64 bytes from 192.168.111.1: icmp_seq=90 ttl=64 time=1.66 ms 64 bytes from 192.168.111.1: icmp_seq=91 ttl=64 time=96.2 ms 64 bytes from 192.168.111.1: icmp_seq=92 ttl=64 time=64.4 ms 64 bytes from 192.168.111.1: icmp_seq=93 ttl=64 time=98.2 ms 64 bytes from 192.168.111.1: icmp_seq=94 ttl=64 time=134 ms 64 bytes from 192.168.111.1: icmp_seq=95 ttl=64 time=4.76 ms 64 bytes from 192.168.111.1: icmp_seq=96 ttl=64 time=4.49 ms 64 bytes from 192.168.111.1: icmp_seq=97 ttl=64 time=37.1 ms 64 bytes from 192.168.111.1: icmp_seq=98 ttl=64 time=69.8 ms 64 bytes from 192.168.111.1: icmp_seq=99 ttl=64 time=103 ms 64 bytes from 192.168.111.1: icmp_seq=100 ttl=64 time=71.9 ms 64 bytes from 192.168.111.1: icmp_seq=101 ttl=64 time=169 ms 64 bytes from 192.168.111.1: icmp_seq=102 ttl=64 time=2.95 ms 64 bytes from 192.168.111.1: icmp_seq=103 ttl=64 time=2.24 ms 64 bytes from 192.168.111.1: icmp_seq=104 ttl=64 time=9.23 ms 64 bytes from 192.168.111.1: icmp_seq=105 ttl=64 time=38.6 ms 64 bytes from 192.168.111.1: icmp_seq=106 ttl=64 time=5.97 ms 64 bytes from 192.168.111.1: icmp_seq=107 ttl=64 time=41.3 ms 64 bytes from 192.168.111.1: icmp_seq=108 ttl=64 time=135 ms 64 bytes from 192.168.111.1: icmp_seq=109 ttl=64 time=5.43 ms 64 bytes from 192.168.111.1: icmp_seq=110 ttl=64 time=198 ms 64 bytes from 192.168.111.1: icmp_seq=111 ttl=64 time=7.39 ms 64 bytes from 192.168.111.1: icmp_seq=112 ttl=64 time=2.63 ms 64 bytes from 192.168.111.1: icmp_seq=113 ttl=64 time=3.52 ms 64 bytes from 192.168.111.1: icmp_seq=114 ttl=64 time=64.5 ms 64 bytes from 192.168.111.1: icmp_seq=115 ttl=64 time=95.9 ms 64 bytes from 192.168.111.1: icmp_seq=116 ttl=64 time=129 ms 64 bytes from 192.168.111.1: icmp_seq=117 ttl=64 time=5.61 ms 64 bytes from 192.168.111.1: icmp_seq=118 ttl=64 time=193 ms 64 bytes from 192.168.111.1: icmp_seq=119 ttl=64 time=2.37 ms 64 bytes from 192.168.111.1: icmp_seq=120 ttl=64 time=2.51 ms 64 bytes from 192.168.111.1: icmp_seq=121 ttl=64 time=26.2 ms 64 bytes from 192.168.111.1: icmp_seq=122 ttl=64 time=2.78 ms 64 bytes from 192.168.111.1: icmp_seq=123 ttl=64 time=89.0 ms 64 bytes from 192.168.111.1: icmp_seq=124 ttl=64 time=121 ms 64 bytes from 192.168.111.1: icmp_seq=125 ttl=64 time=1.99 ms 64 bytes from 192.168.111.1: icmp_seq=126 ttl=64 time=2.41 ms
Re: AX6000 Orbi RBK853 unstable quality and not good performance
Ya seems bad. If this is seen across other devcies as well, I'm going to recommend that you contact NG support and ask for help and information regarding this. Ask about RMA options if available.
