HELP with Orbi Mesh WiFi System

[AG_2022]

Hi I have the  

NETGEAR Orbi Mesh WiFi System (RBK752) | WiFi 6 Mesh Router with 1 Satellite Extender |WiFi Mesh Whole Home

and my supplier is Virgin Media with a Hub 4. I thought I had followed everything to the letter, including enabling modem mode on the Hub 4 but can't get it to connect to the internet. Can I ask for the idiots guide on how I set this up please? Thanks, Amanda 

[plemans]

I always seem to see people having issues with the virgin hubs. 

What many do is leave the virgin hub in router mode, disable its wifi, and then put the netgears IP address into the virgin hub's DMZ. 

If that doesn't work, you could simple leave the virgin hub in router mode, disable its wifi, and put the netgear in access point mode. 

Sadly, you do lose some features on the netgear if you do that. 

https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-M...

[AG_2022]

Thank you. So connection wise/wires what does that look like? Between the Virgin HUB and the Orbi router. 

[plemans]

simply from the virgin's lan port to the orbi's wan port. 

[AG_2022]

So does the ethernet cable from Virgin go into Orbi or do you keep the virgin connection and then connect via ethernet between the two?

[FURRYe38]

Disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

[AG_2022]

Sorry still not there with this. 😔 So I have disabled Wifi on the VirginHub and have my ethernet cable from that to Orbi and have a connection. BUT if I go the app on orbilogin.com  I am getting a ' Router Not Found Message'