Orbi 960 and Snap AV

[CJT_OIB]

I am trying to connect an Orbi 960 to a Surfborad SB8200 that has two ethernet ports.  I am using one port to connect to a Snap AV network that uses Control4 system.  I am trying to use the other port to connect to Orbi 960 Mesh wifi system.  

I can only connect one network.  if I connect the Snap AV network, the Orbi router will not connect.  If I connect the Orbi 960 Router first, then the Snap AV network will not connect.

They appear to be blocking each other for some reason.

Has anybody experienced this and found a work around?

[CrimpOn]

Your observation is correct.  The Surfboard SB8200 cable modem connects to one device, the first one that is connected.

You have to choose:

• Connect the Snap and then connect the Orbi router to the Snap, or
• Connect the Orbi and connect the Snap to the Orbi.

[plemans]

Like @CrimpOn, the sb8200 will only connect 1 device. The reason why is the ISP only assigns 1 public IP address. 

You might be able to call your ISP and see if you can pay for a 2nd IP address (not very likely), switch to a business class line that supports those features, or you can just go modem->router->snap AV