Orbi RBK852 Disconnecting Everyday

[Whoskyle]

Hey All,

Recently every early morning around 0600 the Orbi loses internet connection. I am running Century Link Fiber 1GBPS running from a ONT to the Orbi.

Rebooting the Orbi works and then the internet connects again, however this is cumbersome and also annoying. My cameras disconnect and won’t record during this time, anyone had this before and or know of a solution?

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
Armor

Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

[Whoskyle]

It’s a Calix Gigapoint 803G

My Orbi is running 4.6.8.2

I have done all the other steps as well

[Whoskyle]

Also, about 3 neighbors, 3K SQ Ft and about 45 feet

[FURRYe38]

Does the front LED on the RBR turn PINK when this happens? 

What is the CAT# lan cable between the ONT and RBR? CAT6 is recommended...

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

[Whoskyle]

It turns almost like a white (color blind) and it’s Cat 6

[Whoskyle]

I’m thinking it’s almost firmware

[Whoskyle]

Here is a picture of the light, did it again this morning exactly at 6 and status says “waiting”

[FURRYe38]

What happens if you power OFF the ONT for 30 seconds then back ON, leave the RBR left ON during the ONT power cycle? 

[Whoskyle]

It just reboots the ONT and then provides internet again

[FURRYe38]

So the RBR comes back to ready with the ONT power cycled and not having to power cycle the RBR? 

[Whoskyle]

I apologize, no it doesn’t, RBR has to reboot, I just performed a factory reset, so we will see

[FURRYe38]

Ok is the RBR using mostly default settings after you set it up from scratch? 

Armor, SPC or Traffic meter should be disabled. 

You can see if enabling IPv6 changes anything however It may not. 

[Whoskyle]

Yes for the most part, I have to keep VLAN 201 enabled as my ISP requires it

[FURRYe38]

Ok. Wondering if this is playing a roll as well. 

Keep an eye on the router IP address/Debug.htm page and the system uptime section. Make a note of this now.

Take note if any front LED behaviors seen when you notice the RBR looses connection.

[Whoskyle]

Will do, they require Vlan unfortunately if you want to use your own router

[FURRYe38]

👍

[Whoskyle]

So did a hard reset about a week ago and everything was working great, no disconnects or anything. Today, however, same time as usual, disconnect happened. No settings have been changed or anything, any thoughts?

[FURRYe38]

I recommend you enabled Debug logging on the RBRs /debug.htm page. Do both enable debug and WAN/LAN options. When it happens again, save off the logs and will need to get these to NG support. 

@Blanca_O @KevinLiT 

[Whoskyle]

Where do I enable those?

[FURRYe38]

RBR Ip address/debug.htm in a web page.

[Whoskyle]

Happened again today, but not my time on my Orbi is off, it’s showing January

[FURRYe38]

Have you checked the UpTime seen on the debug.htm page? 

[Whoskyle]

Since I reset it, only shows 1 hour

[FURRYe38]

Ok, lets go from here. Make sure you have the following enabled on the debug page please:

Start Debug Log Capture when boot up

Enable LAN/WAN Packet Capture

Select Start Capture button.