ALL USERs: NG is aware and is working on fixing the problem currently with users having problems accessing the system using Orbi app and web page with a browser. Please be patient.
In mean time, to re-gain access to the RBRs web page, disconnect the RBR from the ISP modem. Turn OFF any RBS. Connect 1 wired PC or laptop to the back of the RBR. Disconnect everything else. Press the reset button for 15-20 seconds then release. (Some have mentioned pressing the reset button for 60 seconds then release helps.) Use MS Edge, FireFox or Opera and HTTP and 192.168.1.1. Walk thru the setup wizard here. Scroll own to the bottom of the page and select "Don't have mobile device". This will continue the setup wizard in the browser. Walk thru this and complete it. use same SSID name and password as before. After it completes, reconnect the RBR to the ISP modem/ONT. Might reboot or power cycle the modem/ONT off for 30 seconds then back ON if needed. Check for internet services and connections with your devices.
Be sure to make a new backup configuration to file afterwards:
If you downgrade, the Orbis will not re-update to anything newer. New FW versions have been removed.
I recommend that after you downgrade the RBS first then RBR lastly, power OFF all units for 1 minute then back ON. Use a wired PC and web browser for this.
If you experience any problems, A factory reset will be needed and setup from scratch.
"We have a fix that we are slowly deploying to a small group of users and working toward a large-scale deployment as soon as possible but could be longer than 48 hours."
