Orbi WiFi 7 RBE973
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RBK753 and iPhone No Internet

bhvf
Aspirant

RBK753 and iPhone No Internet

I have an RBK753 that has worked for 3 months but the last week or so the 2 iPhones in the house lose internet connection constantly. WiFi is fine as are all the rest of the devices in the house. I turn WiFi on the phone off and on which corrects it about 10% of the time, the rest of the time I reset my phone and that works about 30% of the time. I have no solution except return them to Costco for a better brand. I see online, people talking about DNS issues and Orbi firmware with no solution except Netgear fixing it. Anyone have any ideas? I need a 100% reliable router for work purposes and this is not it at the moment. I'm on the latest firmware, 4.6.5.14, on the router and satellites.  Armour is not on. I use a Motorola Cable modem but, as I said, only the iPhones are affected so I doubt it's related to provider or modem. The problem also happened before I updated to current firmware 2 days ago. I did a full factory reset yesterday and it's gotten worse. Thanks in advance for any help.

Message 1 of 5
FURRYe38
Guru

Re: RBK753 and iPhone No Internet

 

Try disabling AX mode on 2.4Ghz.

Make sure WMM is enabled. Change CTS values to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings

Try using channel 40 on 5Ghz. 

 

You may need to factory reset the system and power the system OFF as well. 
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4...
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4...
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4...

Message 2 of 5
bhvf
Aspirant

Re: RBK753 and iPhone No Internet

Thanks for the suggestions.  I haven't been home to test it but I've done all that you said. WMM was already enabled.  I'll update later tonight or tomorrow.

Message 3 of 5
bhvf
Aspirant

Re: RBK753 and iPhone No Internet

No issues so far today. I'll keep updating. Thanks!

Message 4 of 5
FURRYe38
Guru

Re: RBK753 and iPhone No Internet

👍

Message 5 of 5
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