RBR 350 Internet connection sporadically interrupted
I have an "askey rtl 6300" 5G outdoor router. For some time now, the Orbi has been losing the internet connection. The LED ring lights up purple. A normal software restart does not help. I have to disconnect the ORBI from the power supply and then plug it back in. The outdoor router has a permanent connection to the internet. The Orbi is version 4.4.0.10. Does anyone have any ideas what I can do about this?
Since this version has been installed, I have only had problems. Thanks for the help.
Re: RBR 350 Internet connection sporadically interrupted
What mode is the ISP router working in? Router gateway or bridge? Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT Couple of options, 1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. 2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode. 3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
The ISP router is in the IP Pass-Through mode. It has no WIFI or DHCP funtion. SO the Orbi router gets the Internet IP Addr from the modem. I had in the night the same issue again and in the morning it was also not possibe to connect to the ORBI Webpage via LAN or WLAN. My device got an IP address from the Orbi. I had again unplug the Orbi
Re: RBR 350 Internet connection sporadically interrupted
Ok, lets try this, set the ISP for router mode/remove the IP Pass thru feature or disable it. Set the RBR for AP mode. Connect the RBR to the ISP router using the RBRs WAN port to the LAN port on the ISP router...
Re: RBR 350 Internet connection sporadically interrupted
Well you mentioned that your using IP Pass thru. If so, then your modem does have a router function or it would not have IP Pass Thru if it's was just a modem only.
I would get with the ISP regardless and ask them if they see anything on the Modem or logs that would inidcate something disconnecting on the modems WAN port. PINK front LED means the RBR can't get connection to the modem, mode is not passing traffic to the RBR or the WAN port is not plugged in. https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
I have an "askey rtl 6300" 5G outdoor router. For some time now, the Orbi has been losing the internet connection. The LED ring lights up purple. A normal software restart does not help. I have to disconnect the ORBI from the power supply and then plug it back in. The outdoor router has a permanent connection to the internet. The Orbi is version 4.4.0.10. Does anyone have any ideas what I can do about this?
Since this version has been installed, I have only had problems.
Wow. Cutting edge 5G LTE. Fascinating install video up to the minute 2:58 where it asks "Are you in 5G or 4G Status?", which seems to be based on the color of the signal strength bars on the case (outdoors).
I have searched without success for some sort of user manual or setup instructions. So, even though the description on the web says "Router Mode", it is not clear (to me) how one would say one way or the other.
It is very strange to be unable to connect to the Orbi web interface from a device on the LAN. Orbi's can function as a WiFi network without internet, Perhaps not useful to most people, but local services should continue to work. There might be something in the Orbi log file indicating a problem? Since the Orbi cannot be connected to and the log file is erased when the Orbi boots up, that seems to be a dead end.
The key sentence appears to be "Since this version has been installed". If the setup worked successfully for an extended time before this firmware update, I would be tempted to reset the Orbi router to the previous firmware version and block Netgear from updating the firmware until I find people on the forum remarking that the firmware has been fixed.
@CrimpOn : Thank you for the information. I will try it. Is also somebody from Netgear here who can tell us if this issue will be fixed?.
This is a frequent question and the answer is, "no". As far as I can tell, the only Netgear employees who have anything to do with the community forum are the moderators who do housekeeping tasks such as removing offensive posts and interface with Netgear over issues that the support web site does not handle (such as the problem with 2-factor authentication having no way to change the phone number).
It is only a guess, but my impression is that the engineers are expected to be billing their time (in 15 minute increments) to specific projects and are not assigned to sit and browse the forum to see what customers are talking about. And, the support people are supposed to be dealing with new customers who are in their "90 days of complimentary support" time.
