Orbi WiFi 7 RBE973
Reply

RBR850 and Apple Mac Mini 2014 - Internet issues

gbrdby
Aspirant

RBR850 and Apple Mac Mini 2014 - Internet issues

Hi All

Newby to the forum ....

I have an RBR850 plus satellite .

I have numerous connected (usually up to 35 and sometimes more when others family members return home) wifi devices from HP Envy laptop, IBM Thinkpad laptop, iPhones, iPads, Kindle Fires, Sonos speakers, numerous Echo dots, TV's Ring door bell devices etc etc. All work perfectly fine with the mesh wifi system. Teams calls and streaming all work great! 

 

The problem lies with a MAC Mini (late 2014) -  this connects to the wifi, but has big problems sustaining an Internet connection.

Web sites and apps run slowly or not at all. I did have it connected via ethernet and it was stable and ok, but on wifi it is just unstable. It is critical to us as its used for a business and presently cannot be hardwired ethernet due to a location move.

 

I have lookednat all threads and followed various advice with settings, Long preamble modes etc etc but all to no avail.

 

Is there a simple set of instructions  / settings or changes that can be made to make it useable ?

 

I do not with to turn off the mesh capabilities.

 

Here's hoping.

Message 1 of 6
FURRYe38
Guru

Re: RBR850 and Apple Mac Mini 2014 - Internet issues

What Firmware version is currently loaded?

What OSX version is loaded on the Mac Mini? 

What is the distance in feet the Mac Mini is from the RBR or RBS? 

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

 

What channels are you using? 
Any Wifi Neighbors near by? If so, how many?

 

Be sure WMM is enabled. Under Advanced Tab/Advanced Settings/Wireless Settings

Try setting CTS to 2347...

Message 2 of 6
gbrdby
Aspirant

Re: RBR850 and Apple Mac Mini 2014 - Internet issues

Hi

 

Your response is appreciated:

 

Firmware V4.6.3.16_2.0.51

OSX latest-  rebuilt a week ago by specialists

8 feet from Satellite

Router is approx 50 feet from Satellite and maintains great connection -  all other devices are good.

2.4 GHz  -  channel 1 (have tried alternatives) 

5 GHz -  channel  44

No alternative neighbour wifi's show 

WMM is enabled

CTS is already set at 2347

 

As I stated I have followed all others threads, which have asked the same questions.

 

Thanks

Message 3 of 6
FURRYe38
Guru

Re: RBR850 and Apple Mac Mini 2014 - Internet issues

OSX latest-  rebuilt a week ago by specialists<So this doesn't say which version of OSX. There are many including betas. Mojave? Big Sur? Monteray? 

 

8 feet from Satellite. < can you turn OFF the RBS and see if the Mac Mini connects to the RBR and sees same problems or not. 

Does the Mac Mini work ok while using ethernet connection to the RBS? 


If the mac mini is the only device having problems while others do not, possible there maybe issue with the Mac Mini WiFi module. Something to ask Apple support about and see. 

Message 4 of 6
gbrdby
Aspirant

Re: RBR850 and Apple Mac Mini 2014 - Internet issues

Thanks

 

I will check which OSX specifically the MAC has right now, but yes it worked perfectly with an ethernet connection direct to the RBR, will stick a cable into the RBS tomorrow. This issue with Internet dropping or being slow is only when on wifi.

 

Is there a known non-compatability with late 2014 Mac Mini's and Orbi 6 mesh wifi ?

 

It seems there are a number of similar threads with advice on changing settings in the Netgear router / OSX or firmware updates... but none seem to give a clear answer...

 

If it means that the MAC just isnt compatabile due to software /  hardware issues with the Orbi we would consider buying a new one with the M1 chip, but I would want some sort of assurance they will work ? Is there anyone with that set up ?

Message 5 of 6
FURRYe38
Guru

Re: RBR850 and Apple Mac Mini 2014 - Internet issues

Has a factory reset and setup from scratch been performed since last FW update?

 

Not aware of any incompatibility issues with Apple and Orbi devices. I have a Mac Mini 2012 and MPB 2018, both work ok on Orbi. I use default CTS of 64 and haven't seen any issues. 

Just seems like if the Mac Mini is the only device having problems while others are not, possible OSX or wifi module issue on this Mini. 

 

Try the Mini with the RBS turned off as well and see if wireless works...

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 792 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7