RBRE960 Firmware upgrade unable to process

[CMoneyTrading]

See pic. 

When I go to orbilogin.com and try to upgrade the firmware on the router, the site keeps checking for the satellites and never finishes. I've tried in Chrome and other browsers.

So then I dl'd the manual zip file for the upgrade here: https://www.netgear.com/support/product/RBRE960B.aspx#download

When I try to manually add the file, the site says 'firrmware upgrade failed. Please check your file'.

Is there some workaround to get the firmware to upgrade?

TIA

[plemans]

You can manually update. 

I'd highly recommend updating the satellites first and then the router. 

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

[CMoneyTrading]

I tried manual as well and it failed. 

[FURRYe38]

Try putting all the RBS in the same room as the RBR and try updating them one at a time. Turn them ON one at a time. Manually update the RBS using the RBS web page to send the FW file to the RBS. 

[plemans]

What notice is it giving you for why it failed? 

How are you attempting this? (device, process, etc)

Are you making sure you extract the downloaded firmware prior to uploading it to the satellites/router? 

[Mikey94025]

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@CMoneyTrading wrote:

I tried manual as well and it failed. 

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Try accessing your Satellite by IP address and then update its firmware via its admin website.

For example:

1. My Orbi satellite is at 192.168.1.58 per the Attached Devices listing.
2. In a web browser, go to http://192.168.1.58/ to access the satellite's admin website.
3. Click Firmware Upgrade on the left.
4. Now you can browse and select the CHK firmware file to upload and update your satellite.  Make sure to unpack and select the Satellite firmware file (RBSxxx), not the Router firmware file (RBRxxx).