Orbi WiFi 7 RBE973
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RBS850 losing IP access

AstroCat
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RBS850 losing IP access

After some random time after power cycling I lose the ability to access either of my RBS850s (1 wired, 1 wireless) through IP. The overall system is working.

 

I get this error:

 

This site can’t be reached192.168.1.45 refused to connect.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

 

Any idea why this keep happening?

Thanks.

Message 1 of 6
FURRYe38
Guru

Re: RBS850 losing IP access

What Firmware version is currently loaded?

 

Has a factory reset and setup from scratch been performed since last FW update? 

 

How are the RBS connected, wireless or wired, too the RBR? 

Message 2 of 6
AstroCat
Star

Re: RBS850 losing IP access

FW: V3.2.18.223 (beta) on both satellites and the router. 

 

No, just a power cycle.

 

1RBS is wired and the other wireless.

 

We had the Wifi5 version prior to this, same setup, but never encountered this issue.

 

It is strange because we can access both satellites right after a power cycle, but at some random time after we lose access and get the error.

Message 3 of 6
FURRYe38
Guru

Re: RBS850 losing IP access

I recommend trying a full factory reset and setup from scratch. 

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ

 

I see you posted about this over in the beta forum. Will continue there as well. 

 

What browser are you using? 
Be sure to clear out all browser caches during the factory reset. 

Message 4 of 6
AstroCat
Star

Re: RBS850 losing IP access

I will try factory reset. But what's also telling is that after I lose IP access I am no longer able to see which wireless connections each satellite has. Not in the app or webpage for the router. So the router is losing some kind of overall access to the satellites.

 

I've tried multiple browsers and systems, same issue all around.

Message 5 of 6
FURRYe38
Guru

Re: RBS850 losing IP access

I see you posted about this over in the beta forum. Will continue there. 

Message 6 of 6
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