RGBR 860 poor Connection on 2.4ghz

[JDRG]

I have just got this device. My iPhone gets 200-800mbps anywhere in the house and seems to always get the 5ghz signal. Both our HP laptops connect always to 2.4ghz and get 20-60mbps and even then it goes up and down randomly.

On my old router I was able to turn off the 2.4ghz and just use 5ghz with no issues on these devices.

It is weird that I cannot turn off the 2.4 on this very expensive router and that it is clearly selecting the wrong one.

[plemans]

20-80mbps isn't bad for 2.4ghz. Its a slow network and sensitive to interference. thats the purpose of the 5ghz and 6ghz band. Most devices will bandsteer to the 5ghz band once enough time has passed and inherently connect to those in the future. It just takes a while to determine which band its going to connect to. 

[CrimpOn]

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@JDRG wrote:
It is weird that I cannot turn off the 2.4 on this very expensive router and that it is clearly selecting the wrong one.

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• Since the introduction in 2016, Orbi mesh systems broadcast both 2.4G and 5G signals for the primary WiFi (and if enabled for the Guest WiFi).  Neither can be disabled.
• If the 2.4G WiFi were to be disabled, then none of the myriad of Internet of Things (IoT) devices could be connected to the network (smart plugs, light bulbs, ovens, thermostats, garage door controllers, smart door locks.... the list goes on and one)
• Windows laptops usually have an option in their WiFi device adapter to prefer one frequency over the other.
  
• The device, not the router, determines which frequency it will use.