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Solved
Websites Blocked
Hi. I have the Orbi RBR750 and all of a sudden, a month ago, some websites would not work. I noticed that it was only some e-commerce websites that did not work. I checked online and I found the following steps, which worked for a month, but stopped working:
ORBI is blocking HTTPS websites that are not explicitly defined in URL.
To unblock any https website, do the following:
- Log into to your router admin console (https://orbilogin.net)
- Click on Advanced Tab
- Click on Security >> Block Services
- Click Add
- Click on Service Type DropDown and Select HTTPS
- Click Add to save
I cleared this out and I entered everything again and I rebooted my modem and my router, but the websites are still blocked. Can someone please help me?
FIXED! I got my Internet provider to change the modem and then after a factory reset of the Orbi router, all of the websites are now accessible!!! Even though they denied that would fix the problem. Ha!
Thank you everyone for your help!
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semiluddite wrote:
Hi. I have the Orbi RBR750 and all of a sudden, a month ago, some websites would not work.
What does "would not work" mean? Any error messages?
Have you confirmed that this is the router rather than a browser?
Browsers are getting increasingly picky about security issues and will block sites that it deems untrustworthy.
Routers rarely exert that sort of control.
Have you tried a different browser?
Hi! My answers are in bold:
What does "would not work" mean? Any error messages? My responses are in bold: These websites have messages and the sites do not load:
- qvc.com: "We're sorry, but QVC.com is currently unavailable."
- macys.com: "Access Denied - You don't have permission to access the requested URL on this server. Reference: 18.8d794668.1702386287.97fcc75."
- puritan.com: "We're sorry. There seems to be a problem with our website..."
- sephora.com: Site will not load.
Have you confirmed that this is the router rather than a browser? Yes. I have tried 3 different browsers, I have cleared the cookies, I have rebooted the router and the modem, and the same error messages come up on my iPad and on my smartphone.
Browsers are getting increasingly picky about security issues and will block sites that it deems untrustworthy.
Routers rarely exert that sort of control.
Have you tried a different browser?
What a puzzle. Notice the two affected devices may be Apple products. Is the "MAC randomizing" feature disabled on these devices?
Are Smart Parental Controls (SPC) or Bitdefender Armor enabled on this system?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Is Armor or Smart Parental controls enabled on the RBR?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Or use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-SystemI followed these steps but the websites are still blocked.
semiluddite wrote:
I followed these steps but the websites are still blocked.
Did that include a different browser?
