Hello,
I have had a Wi-Fi mesh network in my home using the Orbi RBR 50 router and two Orbi RBS 50 satellites since 2018. In January 2024, all of the devices connected to the RBS 50 farthest away from the RBR 50 have experienced intermittent Internet access. It began when my phone did not have Wi-Fi Internet, and it triggered away settings in HomeKit. Then, it would trigger home settings in HomeKit when it could talk to the Internet again through the RBS 50. Shortly after, the HomePod mini connected to the same RBS 50 would say that it could not connect to the Internet. It was not until I had difficulty uploading files on my iPad, that I knew I had a problem.
If I unplug the satellite in question, the affected devices connect to the other satellite with a poorer quality connection, but have Internet access. When I plug the satellite back in to the network, within 24 hours, they said devices have difficulty connecting to the Internet.
In the process of diagnosing the problem, I learned that the Orbi app does not properly check for firmware updates. I manually updated the firmware on the RBR 50 and RBS 50 satellites by hardwiring them into the computer. The problematic RBS 50 had trouble requiring me to flash the firmware again. Everything seem to work for about half a week. Then the problem have started again where anything connected to the problematic RBS 50 has intermittent Internet access.
When using the Orbi app, it indicates that the backhaul connection between both satellites, and the router is excellent by the green signal. I am at a loss as to why this problem occurred all of a sudden.
