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Orbi WiFi 7 RBE973
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Firmware 2.2.1.210 remote management not working

tarxvf
Guide

Firmware 2.2.1.210 remote management not working

Remote Management stopped working after upgrading to this firmware version, does not connect with the new app.

Message 1 of 12

Accepted Solutions
tarxvf
Guide

Re: Firmware 2.2.1.210 remote management not working

@Christian_R

 

Today i reset the Orbi and was successfully able to enable remote management. I am not sure what the problem was, but seems its gone for now. I have updated the support case with these notes also - if they need any more information from me they will reach out.

 

Thank you @Christian_R for your support.

 

View solution in original post

Message 11 of 12

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FURRYe38
Guru

Re: Firmware 2.2.1.210 remote management not working

Has the System been powered down for 1 minute then back on?

Might try a full factory reset on the Orbi and set up from scratch to see if this helps.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

Message 2 of 12
Ryan1919
Tutor

Re: Firmware 2.2.1.210 remote management not working

Open your orbi mobile app while connected to your wifi..Go to the settings and disable remote management while still connected to your wifi..Immediately enable remote management again and see if remote management works after that. I did these steps because it would show that my system was offline while trying to connect remotely and after I did this it came back up.

Model: RBK43| Orbi AC2200 WiFi System
Message 3 of 12
tarxvf
Guide

Re: Firmware 2.2.1.210 remote management not working

For now i have downgraded because my skybell stops working and i need that to function. I will try this again over the weekend and let you know.

 

 

Message 4 of 12
Ryan1919
Tutor

Re: Firmware 2.2.1.210 remote management not working

Sounds good..Good luck with all that.!!

Model: RBK43| Orbi AC2200 WiFi System
Message 5 of 12
FURRYe38
Guru

Re: Firmware 2.2.1.210 remote management not working

Send the Moderator your information:

https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275...


@tarxvf wrote:

For now i have downgraded because my skybell stops working and i need that to function. I will try this again over the weekend and let you know.

 

 


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

Message 6 of 12
tarxvf
Guide

Re: Firmware 2.2.1.210 remote management not working

I tried disabling remote managemnet and then back on, it got disabled just fine, but when i tried to enable it back on it said "Some error occured while enabling/disabling remote management"

 

Stuck on that for now.

 

Thanks

 

Message 7 of 12
FURRYe38
Guru

Re: Firmware 2.2.1.210 remote management not working

What happens if you reboot the router then try to enable RM? Do you get same message?

@Christian_R


@tarxvf wrote:

I tried disabling remote managemnet and then back on, it got disabled just fine, but when i tried to enable it back on it said "Some error occured while enabling/disabling remote management"

 

Stuck on that for now.

 

Thanks

 




 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

Message 8 of 12
tarxvf
Guide

Re: Firmware 2.2.1.210 remote management not working

@FURRYe38

@Christian_R

 

After rebooting the orbi, still getting the same error.

 

When i downgraded it started working as earlier. This is the only issue i am dealing with for now.

Message 9 of 12
FURRYe38
Guru

Re: Firmware 2.2.1.210 remote management not working

Ok, you should PM @Christian_R with your information. 


@tarxvf wrote:

@FURRYe38

@Christian_R

 

After rebooting the orbi, still getting the same error.

 

When i downgraded it started working as earlier. This is the only issue i am dealing with for now.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

Message 10 of 12
tarxvf
Guide

Re: Firmware 2.2.1.210 remote management not working

@Christian_R

 

Today i reset the Orbi and was successfully able to enable remote management. I am not sure what the problem was, but seems its gone for now. I have updated the support case with these notes also - if they need any more information from me they will reach out.

 

Thank you @Christian_R for your support.

 

Message 11 of 12
FURRYe38
Guru

Re: Firmware 2.2.1.210 remote management not working

Glad its working now. Maybe the reset was the key. Thanks for letting us know. 


@tarxvf wrote:

@Christian_R

 

Today i reset the Orbi and was successfully able to enable remote management. I am not sure what the problem was, but seems its gone for now. I have updated the support case with these notes also - if they need any more information from me they will reach out.

 

@Thank you @Christian_R for your support.

 


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

Message 12 of 12
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