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davetsla's avatar
davetsla
Aspirant
Apr 29, 2019

Haiku L fan won't connect

There was a topic on this before but was marked as solved by downgrading to a 2018 version of firmware. I called Haiku and they said the Orbi system is one of the few wifi systems their fans won't connect to. I can see the fan on my wifi network but it won't keep connection. Any new updates? Thanks.

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 29, 2019

    What firmware is currently loaded? v48 is most current.

     

    You can try to temporarily disable the 5Ghz SSID broadcast, leaving the 2.4Ghz only running to see if the fan will connect. 

    davetsla wrote:

    There was a topic on this before but was marked as solved by downgrading to a 2018 version of firmware. I called Haiku and they said the Orbi system is one of the few wifi systems their fans won't connect to. I can see the fan on my wifi network but it won't keep connection. Any new updates? Thanks.

     

    • davetsla's avatar
      davetsla
      Aspirant
      Apr 29, 2019

      Thanks. Sorry, forgot the firmware version. I have the latest .48 firmware. I do have the 5Ghz also being broadcast so can try that.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 30, 2019

        Yes, give the disable 5Ghz SSID broadcast a try and see if this helps. 

        davetsla wrote:

        Thanks. Sorry, forgot the firmware version. I have the latest .48 firmware. I do have the 5Ghz also being broadcast so can try that.

         

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Apr 30, 2019
    davetsla wrote:

     I called Haiku and they said the Orbi system is one of the few wifi systems their fans won't connect to. I can see the fan on my wifi network but it won't keep connection.

    These statements appear inconsistent.  (a) "fans won't connect to" and (b) "can see fan on my wifi network".  Not having a Haiku fan to experiment with, I am guessing that the Haiku smartphone app is used to set up the connection and then control the fan.  At what point in the process do things go wrong?  i.e. If the fan appears on the Orbi "Attached Devices" display, how did it get there?

     

    (Not to bad mouth anyone's technical support, but if I had a dollar for every time I got misleading or incomplete information from a help line, I would be owning several Big Ass fans!)

    • davetsla's avatar
      davetsla
      Aspirant
      Apr 30, 2019

      Sure. I launch the Haiku app. It has me connect directly to the device's wifi for setup. That works and I can control the fan. I then reconnect to my real Wifi network and open the Haiku Home app again. It shows the fan but says 'not connected'. But it's listed in the devices list on the Orbi.

       

      OK. This is odd. After talking to Haiku tech support and trying the setup process 5 times with same result I posted here. Of course now somehow it's working and nothing changed. Thanks for your help though. Not sure why it's suddenly working but I'll take it. I did reinstall the router firmware manually (reinstalled same version that was already there) so maybe that was it. Thanks.

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Apr 30, 2019

        I tend to be a bit snarky, so I would enjoy dropping a note to the Haiku tech support folks, "yes, in fact the Haiku fan DOES work on Orbi (at least on MY Orbi).  Would be helpful if you guys could give positive suggestions instead of saying, 'it doesn't work on Orbi'."

         

        We are all going through nine kinds of Hell getting the Internet of Things to play together.