I have two satellites tied to my ORBI router

[fernandr]

I have two satellies tied to my ORBI router but one of the satellites is not password protected to access by devises.  The other Satellite and Router is password protected.  How do i get the satellite password protected?  Thank You

[fernandr]

I have two satellies tied to my ORBI router but one of the satellites is not password protected to access by devises.  The other Satellite and Router is password protected.  How do i get the satellite password protected?  Thank You

[plemans]

Have you tried factory resetting it and then re-syncing it with the router?

[fernandr]

Thanks.  I tried it but did not resolve the problem. 

[plemans]

Are you using a hardwired backhaul or wireless? 

where do you see that its still open? 

What is it showing under the attached devices page for the satellites?

[fernandr]

I am using wireless.  I see that it not secure thru my device.  See the below screenshot.  Satellite if concernis 192.168.21.  Thanks

[plemans]

got a screensnip showing it not secure?

[fernandr]

See screenshot of my samsung phone.  Three Fernandez wifi is:  Fernandez is the router; Fernandez "Available via Orbi"is one satellite which is shown secure;   Fernandez "connected / not secure" is the second satellite.  Thanks again

[plemans]

Can you log into the attached satellite using its IP address? 

have you checked its firmware? 

What version is the satellites and the router on? 

[fernandr]

Ifirmware version is V2.7.4.24  Tried checking for updates but it comes up as error, 'there was a problem checking the firmware'.  tried a couple of times.

Not sure how to log into satellite using IP address.  

[plemans]

what orbi models do you have for router and satellite? 

To access the satellite, simply type in its IP address. You'll use the same login/password as the router login

[fernandr]

RBR50.  Sorry where do i type in the IP address (i am just a duncecap at times!)

[plemans]

just into the browser bar. 

You're a version behind on firmware. You could try upgrade and trying it. 

Maybe the satellites is on an earlier/later version. 

its always recommended to update the satellites first and then the router. 

I prefer manually doing it. 

https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelli...

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

[fernandr]

Thanks!  will work om that.  Be back later!

[CrimpOn]

If you disconnect and forget the Orbi WiFi network, then attempt to connect to it again, does it require a password to connect?

Can you try that experiment while standing very close to each of the three Orbi units (router, satellite1, satellite 2)?

[fernandr]

yes except for that one satellite.  

While working on the firmware, the satelllite giving problems is out of date.  I am trying to update it but am having problems.  I downloaded what i believe is the latest version of V2.7.4.24 but under manual update, when i try to upload the img file it says 'please select correct configuration file". So i am beginning to relook at the firmware versions to make sure i have the right file for the satellite.  

[fernandr]

My helpul friends!  I updated the route and one of the satellites firmware (lastest V2.7.5.4) but the problem satellite when check has a status of 'service unreachable'.  Tried reseting the satellite but no change.  Any recommendations? I am hoping that once this can be resolved, my basic problem of an unsecure wifi link to that satellite will also be resolved.  Thank you! 

[plemans]

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@fernandr wrote:

yes except for that one satellite.  

While working on the firmware, the satelllite giving problems is out of date.  I am trying to update it but am having problems.  I downloaded what i believe is the latest version of V2.7.4.24 but under manual update, when i try to upload the img file it says 'please select correct configuration file". So i am beginning to relook at the firmware versions to make sure i have the right file for the satellite.  

---

You said you have the RBR50 but not what satellite it is. You can pair RBS50, RBS40, RBW30, RBS20. And there's more than 1 version of the 50 series. so check to see if you have version 1 or version 2. That'll cause that incorrect configuration file. Plus you have to make sure you unzip it after downloading. 

If you tried it again and it fails, you can record the process using screensnip. On windows 11 there's a video record option where you can just select a set screen size. A video/photo can help

[fernandr]

My helpul friends, success!  I updated the route and one of the satellites firmware (lastest V2.7.5.4).  But the problem satellite when check has a status of 'service unreachable'.  Tried reseting the satellite but no change.  Any recommendations?

I am hoping that once this can be resolved, my basic problem of an unsecure wifi link to that satellite will also be resolved.  Thank you! 

[plemans]

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@fernandr wrote:

My helpul friends, success!  I updated the route and one of the satellites firmware (lastest V2.7.5.4).  But the problem satellite when check has a status of 'service unreachable'.  Tried reseting the satellite but no change.  Any recommendations?

---

Were you able to update the satellite with issues?

Were you able to log into it via the browser using its IP address?

You didn't say what actual satellite it was, yet.

[fernandr]

Plemans.  Thank you as i was able to link to the one satellite as you instructed to update the firmware.  Firmware is up to date now on the router and two satellites.  I reset the one problem satellite that has the unprotected wifi signal but i am not getting a new wifi signal yet from that unit.  The other satellite and router have signals and both protected.   

[plemans]

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@fernandr wrote:

.  I reset the one problem satellite that has the unprotected wifi signal but i am not getting a new wifi signal yet from that unit.  

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Its not broadcasting yet? 

Try hardwiring it in to sync it. 

Is it doing anything? Blinking/etc

[fernandr]

Aloha Plemans. The troubling satellite is yet to broacast a wifi link.  I tried to hardwire but no luck.  It went through the syns cycle correctly.  No other blinking lights, just a steady green on light.  

Worked on it for a bit, resetting, resyncing, etc and both satellites. 

i decided to reposition them so the working satelllite can service most of the  devises in the house.  Temporary solution until both satellites are broadcasting wifi links.

Any other thoughts?  Thanks

[plemans]

with it hardwired into the router (the non-working satellite) is it getting an ip address? 

Are you able to use that to log into it? 

How old is the satellite? 

[fernandr]

Yes i have the address and was able to log into it direcly. It is a 2017 model as is the system i have.  I have decided to take the sattelite off line as the router and one satellite provdes good coverage for the house.  Maybe some day i will try it again should i need better coverage.  Thanks for all of your help as i was able to update the firmware, etc to the system and could not have done it without your help.  Best to you from Hawaii!  Mahalo