No lights

[4thefamily]

Power on, but no Internet and no lights...The WiFi on our Orbi is no longer recognized. Tried to reset, but Orbi is not responding. No top lights. Able to connect to cable WiFi so there is Internet coming from from the Modem, but cannot get the Orbi to work.

[FURRYe38]

Try a different power supply? Try one from the RBS to see if any LEDs turn on. 

[4thefamily]

Green LED lights up, but nothing else is working. Won’t connect to Internet, won’t reset, no top lights are flashing like during set up.

[FURRYe38]

I would make contact with NG support to see what options are available to you. 

Good Luck. 

[vajim]

Is it new?

[4thefamily]

We have had it five months. I contacted support and after speaking with someone who didn’t seem to know much about the device, they are sending a replacement since it is still under warranty. I was trying to see if I was missing something before going that route.

[vajim]

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@4thefamily wrote:
We have had it five months. I contacted support and after speaking with someone who didn’t seem to know much about the device, they are sending a replacement since it is still under warranty. I was trying to see if I was missing something before going that route.

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Nice 

[FURRYe38]

Good to hear it's under warranty and they are replacing it. Good option. Let us know how the new one works out for you. 

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@4thefamily wrote:
We have had it five months. I contacted support and after speaking with someone who didn’t seem to know much about the device, they are sending a replacement since it is still under warranty. I was trying to see if I was missing something before going that route.

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