I purchased an Orbi Outdoor Satellite which Best Buy said would work with my Eero Mesh Router.
I started to install, called Orbi, was told it would not.
So I bought an Orbi router.
After hours of trying on my own to install - the Outdoor Satellite would connect inside but not when I moved it outside - I started at 11 am today to install.
Netgear outsources its tech support so the language barrier is significant.
After four calls, a Netgear tech remote linked to my computer and ran a terminal command to check the IP connections - and falsely told me that "foreign connections" were the reason I could not set up this Outdoor Satellite.
Apple techs confirmed what I already knew - the "foreign connections" were my wifi devices.
In the process of again trying to troubleshoot on my own, I found Netgear's own support page showing that the Outdoor Satellite WOULD work with my Eero router if I put it in extender mode. I followed the instructions but got stuck on step 6 - connect to the Netgear_ext network to finish the setup
So four more hours of trying to get Netgear tech support and when I finally connected, I was told that in order to join the Netgear_ext network I needed to be a "registered user". I am a registered user. But the tech support guy told me that I needed to pay $199 to become a fully registered user so that my Outdoor Satellite would work.
So I paid over $500 for Netgear product and I am supposed to pay another $199 to get it to even work? No sir.
I'm going to attempt to return the Netgear product.
So four more hours of trying to get Netgear tech support and when I finally connected, I was told that in order to join the Netgear_ext network I needed to be a "registered user". I am a registered user. But the tech support guy told me that I needed to pay $199 to become a fully registered user so that my Outdoor Satellite would work.
So I paid over $500 for Netgear product and I am supposed to pay another $199 to get it to even work? No sir.
How did you find a telephone number to call?
No. No. No. You do not have to pay get get a brand new product to work. Someone was scamming you.
To reach Netgear's "90 day complimentary support" for a new Orbi product, the product needs to be registered on the Netgear support site, and there will be a link to contact support.
I purchased an Orbi Outdoor Satellite which Best Buy said would work with my Eero Mesh Router.
I started to install, called Orbi, was told it would not.
So I bought an Orbi router.
After hours of trying on my own to install - the Outdoor Satellite would connect inside but not when I moved it outside - I started at 11 am today to install.
Netgear outsources its tech support so the language barrier is significant.
After four calls, a Netgear tech remote linked to my computer and ran a terminal command to check the IP connections - and falsely told me that "foreign connections" were the reason I could not set up this Outdoor Satellite.
Apple techs confirmed what I already knew - the "foreign connections" were my wifi devices.
In the process of again trying to troubleshoot on my own, I found Netgear's own support page showing that the Outdoor Satellite WOULD work with my Eero router if I put it in extender mode. I followed the instructions but got stuck on step 6 - connect to the Netgear_ext network to finish the setup
So four more hours of trying to get Netgear tech support and when I finally connected, I was told that in order to join the Netgear_ext network I needed to be a "registered user". I am a registered user. But the tech support guy told me that I needed to pay $199 to become a fully registered user so that my Outdoor Satellite would work.
So I paid over $500 for Netgear product and I am supposed to pay another $199 to get it to even work? No sir.
I'm going to attempt to return the Netgear product.
