Orbi RBR20 disconnecting when Xbox One connects to an online game

[shaheernoor]

I have one Orbi RBR20 Router and a Satellite placed throughout my home and both work great with speeds and range up to par. However once a day, when my Xbox One is on an online game, then the WiFi completely cuts out, disconnecting not only the Xbox, but also all other devices connected to the router. It does not happen on all games, only the heavy multiplayer ones. 

This happens exclusively when playing on the Xbox and is never caused by another device. The router's firmware is V2.3.5.30

Is there something that I am doing wrong or is there a firmware fix? 

[plemans · Accepted solution]

try putting the xbox in the dmz
https://kb.netgear.com/1118/How-do-I-configure-a-device-to-be-in-the-DMZ-on-my-NETGEAR-router

[plemans]

I believe the current firmware version is 2.5.1.16.

Try upgrading the firmare. 

What modem are you using? 

[shaheernoor]

I've been using the modem with a previous WiFi router as well and did not have this issue with it. I am using a Hitron E31N2V1 modem

I checked for updates on my router (RBR20) via the Orbi app and it says there are no new updates.

[plemans]

The app isn't always correct. You can manually download and install the firmware. 

[shaheernoor]

Ok, I have now updated my router (RBR20) to the latest firmware. I will let you know if the problem continues. 

Thank you

[shaheernoor]

Aaaaand less than 12 hours later the problem remains. Before, the wifi would cut when the game round would be finished, but now it cut off right when the xbox joined the multiplayer server. 

It seems that the firmware is not the problem. What else could it be? 

[plemans · Accepted solution]

try putting the xbox in the dmz
https://kb.netgear.com/1118/How-do-I-configure-a-device-to-be-in-the-DMZ-on-my-NETGEAR-router

[shaheernoor]

Alright, I have put the Xbox on its own DMZ server, so far it has not shut the router down, we'll see what happens in the next few days

[FURRYe38]

Try a factory reset of the RBR and setup from scratch. 

Turn ON the xbox and set a IP address reservation on the RBR for the xbox. Save and apply and reboot the RBR. 

Press and hold the power button on the front of the xbox until it shuts off. Wait for the RBR to reboot. 

I recommend not using the DMZ for the xbox. It shouldn't be needed. 

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@shaheernoor wrote:

Alright, I have put the Xbox on its own DMZ server, so far it has not shut the router down, we'll see what happens in the next few days

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[shaheernoor]

Do i need to keep the DMZ server webpage open for it to work? If not, then I am still experiencing the same issue as before. I do not understand why this is, it is a new router which comfortably fits the number of devices we run, yet it still runs into problems when the Xbox switches from various multiplayer lobbies. 

If there is any fix please let me know. 

[FURRYe38]

DMZ should be disabled. 

Did you configure and run thru the last suggestion? 

Does the problem happen if the xbox is wire connected to the RBR? 

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).