Orbi RBR40 with RBS20 satelites. adding 2 more RBS20s but wont connect

[eclipse31satx]

hi, new to this forum and pretty new to the Orbi mesh system.  i have an RBR40 with 2 RBS20 satelites.   i just bought 2 additional refurbished RBS20 satelites to add to my setup.  i am having problems getting the first RBS20 to connect to the RBR40.  the instruction say to plug in, the ring will blink white, then turn a solid white.  when that is done i am to press sync on both the RBS20 and the RBR40.  unfortunately mine never turns a solid white.   it will blink for 3-4 minutes then turns purple.   purple is confusing me because its sitting right next to the RBR40 router.   

any suggestions on how to get this connected?  

[CrimpOn]

---

@eclipse31satx wrote:

hi, new to this forum and pretty new to the Orbi mesh system.  i have an RBR40 with 2 RBS20 satelites.   i just bought 2 additional refurbished RBS20 satelites to add to my setup.  i am having problems getting the first RBS20 to connect to the RBR40.  the instruction say to plug in, the ring will blink white, then turn a solid white.  when that is done i am to press sync on both the RBS20 and the RBR40.  unfortunately mine never turns a solid white.   it will blink for 3-4 minutes then turns purple.   purple is confusing me because its sitting right next to the RBR40 router.   

any suggestions on how to get this connected?  

---

The used satellite may need to be "Factory Reset" before it will sync. (It could be looking for a previous router.)

Satellites reset the same way as routers: https://www.youtube.com/watch?v=cMw4ePACgc4 

[eclipse31satx]

thank you. will give that a try and let you know. 

[eclipse31satx]

I rest the refurbished satellite. But now I’ve noticed when I press the sync button on the RBR40 router it doesn’t blink.