Orbi RBR50 Is saying no Internet connection after factory reset

[Hbrown808]

Spectrum came out to help us with constant outages and did a factory reset on my Orbi router. We are trying to start it back up using the app however it continues to say no Internet connection. It is plugged into the back of the modem and has a solid white light. Any suggestions

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back on of the ISP modem and RBR been performed since last update?

[vajim]

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@Hbrown808 wrote:
Spectrum came out to help us with constant outages and did a factory reset on my Orbi router. We are trying to start it back up using the app however it continues to say no Internet connection. It is plugged into the back of the modem and has a solid white light. Any suggestions

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How old is your Orbi?

stop using the app

I hope you can pull this up

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

never let employees from your internet company touch your equipment