Orbi rbk50 has speed/connectivity issues causing constant streaming tv buffering

[mthunter]

Been having issues with Orbi RBK50 which started right after the 2.7.3.22 firmware update.

Paying for gig speed.  On the previous firmware, my wireless speeds were constantly 800+.

Now, after the update, my speeds hover @340mbps upload, 680 download, with short spikes that take the speeds up to 740-800, but also down to low 100's.  

Question 1:  Why the diffence (of 400+mbps) between up and download?  

Is that normal?  Verizon does not seem to think so.

I've done a factory reset (or so I think).  All of my previous settings came back up tho.  And when I purchased the Orbi, I had to manually update the 2.2.1.212 firmware to get it up to date.  I did NOT have to do that manual update after doing the Factory Reset. 

Question 2:  Did I do it right?  I just paper clipped the reset button until the flashing amber light.  Green light came on afterwards.  Then I did a new set up thru the app.

I've had Verizon out to the house, they replaced all of their equipment.  I am getting 1000mbps wired, but still only 200-400 wireless.  And my streaming tv buffers constantly.  My streaming tv service claims to only need 10mbps to run seamlessly. 

Question 3:  Where is my problem?  I do weekly reboots on all of my equipment (ONT/routers/Tivo's), clearing all caches, etc.

Question 4:  Is there a safe way to undo the Firmware update to go back to the previous version that worked much better?

Thanks for the help! 

[FURRYe38]

Try doing a factory reset using the ERASE button on the RBRs web page under Advanced Tab/Administration/Backup. 

[mthunter]

Should I save a copy of current settings?

[FURRYe38]

Yes. I would first rest the streaming TV after setting up from scratch and before you re-load the saved config file and see if the problem continues prior to loading the config file.