Poor stability, frequent disconnects

[Kuikenj]

Hello, 

I purchased an Orbi RBK53 with two sattelites from Costco. I moved into my new place, installed my cable ISP (spectrum) and have had frequent disconnects and interupptions in my Wifi capability from the Orbi. It disconnects about 1-2x per hour!

I work from home, and I'm not a tech expert, but the cable isn't having an issue while the Orbi disconnects. I expect to be able to take this thing out of the box, plug it in and have it work. I fired the unit up on 7/26, so it should have the latest firm ware.

If this can't be fixed quickly, its going to go back to Costco and I will find a router that is stable! Help!

[plemans]

What firmware are you on?

How large is your home?

How far apart are the orbi devices? They need 30ft minimum in between them.

Is it all devices loosing wifi? Or is it specific devices?  

Have you tried changing wireless channels? 

When you loose connection, are you having to manually reconnection or what process do you use to fix the problem?

[FURRYe38]

What is the Mfr and model# of the ISP modem the NG router is connected too?

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

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@Kuikenj wrote:

Hello, 

I purchased an Orbi RBK53 with two sattelites from Costco. I moved into my new place, installed my cable ISP (spectrum) and have had frequent disconnects and interupptions in my Wifi capability from the Orbi. It disconnects about 1-2x per hour!

I work from home, and I'm not a tech expert, but the cable isn't having an issue while the Orbi disconnects. I expect to be able to take this thing out of the box, plug it in and have it work. I fired the unit up on 7/26, so it should have the latest firm ware.

If this can't be fixed quickly, its going to go back to Costco and I will find a router that is stable! Help!

---

[Kuikenj]

4000 square foot home, main unit on first floor, wifi satellite on 2nd floor and another separate satellite (not daisy chained) in basement

all devices lose connection

firmware v2.3.1.48

have not changed wireless channels (how do I do that?)

router more or less resets and reconnects, but it takes a few minutes. and in the meantime, I lose my network connection to work

[FURRYe38]

What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the distance between the router and satellite(s)?

Change channels by logging into the RBRs web page. Advanced tab/Setup/Wireless Settings. 

[Kuikenj]

ISP modem is a Technicolor DPC3216

[Kuikenj]

router and satellites are approx 40-50' apart from main unit

[FURRYe38]

You might want to upgrade the system to v30 as that is the most current version of FW. Update the RBS first, then the RBR lastly. Factory reset the RBS and RBR and setup from scratch. Walk thru the setup wizard with a wired PC and web browser.

[Kuikenj]

Ok, I’ll attempt to change the channel and update the firmware etc. Currently having difficulty logging into the router. I’ve cleared the cache and its saying router isn’t connected to the network, when clearly it is or I wouldn’t be able to respond. 🙂

[FURRYe38]

Try a different wired PC. Try using 192.168.1.1 as well...

[Retired_Member]

Call Spectrum and confirm that your modem is in the bridge mode and not allow any NAT functions. Tell them you're using a NG Orbi ROUTER.

[FURRYe38]

The model modem they have doesn't have a built in router. 

[Retired_Member]

i would still call.  Too many people are buying the Orbi without knowing what type of modem they have.  The call is free.

[Kuikenj]

I have updated the firm ware to V30. 

I have changed the manual channel to 6 on 2.4 ghz

i have enabled beamforming and mimo 

Unclear If it worked or not. 

[FURRYe38]

How are the RBS placed in relation to the RBR? Out in a line or in a star configuration? 

Daisy Chain is for RBS that are placed out in a line from the RBR and having two or more RBS. Might have to play with this some. 

Whats the status of the RBS say? Good? 

[ekhalil]

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@Kuikenj wrote:

............... have had frequent disconnects and interupptions in my Wifi capability from the Orbi. It disconnects about 1-2x per hour!

...............

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What type of devices do you have attached to Orbi? Which ones are wired and which are wireless?

[Kuikenj]

The RBS are in a star configuration, with the RBR in the middle on the first floor, RBS 2 in the basement for the XBOX and RBS 1 in the 2nd floor for the corporate laptop, and the iPads and iPhones that are in use. 

It’s gone down twice in the last 2 hours. What else should I try?

thank you for all your help 

[FURRYe38]

Lets remove the RBS from the system for a bit. Just turn them off. See if the RBR is stable by itself...

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@Kuikenj wrote:

The RBS are in a star configuration, with the RBR in the middle on the first floor, RBS 2 in the basement for the XBOX and RBS 1 in the 2nd floor for the corporate laptop, and the iPads and iPhones that are in use. 

It’s gone down twice in the last 2 hours. What else should I try?

thank you for all your help 

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[Kuikenj]

Just tried that experiment. Turned the satellites off, sat down to watch some Netflix with my son using the router only. Lasted not even 10 minutes before the router went down again

now what?

[ekhalil]

What type of devices do you have attached to Orbi? Which ones are wired and which are wireless?

[FURRYe38]

Really seems like this system maybe faulty and needs to be replaced. You should see this kind of problem with just the RBR alone and fresh new FW update and out of the box. I would return the system and get another if you choose to do so. 

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@Kuikenj wrote:

Just tried that experiment. Turned the satellites off, sat down to watch some Netflix with my son using the router only. Lasted not even 10 minutes before the router went down again

now what?

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[Retired_Member]

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@Kuikenj wrote:

Hello, 

I purchased an Orbi RBK53 with two sattelites from Costco. I moved into my new place, installed my cable ISP (spectrum) and have had frequent disconnects and interupptions in my Wifi capability from the Orbi. It disconnects about 1-2x per hour!

I work from home, and I'm not a tech expert, but the cable isn't having an issue while the Orbi disconnects. I expect to be able to take this thing out of the box, plug it in and have it work. I fired the unit up on 7/26, so it should have the latest firm ware.

If this can't be fixed quickly, its going to go back to Costco and I will find a router that is stable! Help!

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what was your old router?