RBR40 PROBLEM

[49ironmike]

My android smartphone will only connect to my primary wifi without internet but when I connect to the guest wifi it connect perfectly.

WHY?

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Is this the only device experencing this problem or do all devices have this problem when connected to the primary wifi signal? 

[49ironmike]

Firmware version v2.7.3.22

Mfr Pace, model# 5238AC FXN  for AT&T direct wireless

My android is the only affected device.

[CrimpOn]

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@49ironmike wrote:

My android smartphone will only connect to my primary wifi without internet but when I connect to the guest wifi it connect perfectly.

WHY?

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Is this Orbi administered using the Orbi 'app' or the Orbi web interface (http://orbilogin.net)?

I suspect that the smartphone MAC address may be blocked by either the app or the web Access Control and that the smartphone creates a random MAC address when connecting to the Guest WiFi and the Orbi has not been instructed to block that MAC address.