Possible problem in handling of higher speeds is breaking down. Something NG engineering and support need to collect some logs from you and see if they can indentify where the problem is at. I would make contact with NG support again. Have them collect the Orbi logs from you.
Sadly, the NG support did not reach back. I start to give up, although it is considered a good product. Not sure if the husstle worth it, in specific when NG support not reach back. No official support.
Sadly, the NG support did not reach back. I start to give up, although it is considered a good product. Not sure if the husstle worth it, in specific when NG support not reach back. No official support.
Did you already get a RMA? If you didn't and it's doing the same thing, then possible FW issue or problem is else where.
You don't have to return your original unit if you feel like the situation doesn't change. You can just return the 2nd RMA unit. As long as you return either unit to NG.
Be upfront with NG and do things the right way. If NG is working with you give them a chance to make the situation right.
Good Luck.
@Damit1 wrote: I bet it is not a defective second item, but a missing setting.
Hope they would call. Im required to return defective older kit, but not doing it wholehearted.
For sure, my customer experience here is not as I would wish it would.
Got the RMA of course, installed since last friday.
My dissapointment is NG did not call back after 2 times of calling them and left messages that L2 team should call me. It is about a week since I first contact them.
I would keep contact via the support ticket page to maintain contact and updates there. I did this last year and had great success. NG support always kept in contact there.
@Damit1 wrote: Got the RMA of course, installed since last friday.
My dissapointment is NG did not call back after 2 times of calling them and left messages that L2 team should call me. It is about a week since I first contact them.
I asked to participate, but I think somewhere over this post I have seen they stopped adding anymore testers.
Is this 2.2 FW is not latest one 2.2.10? Or really is 2.2? Anyway I asked in, plus sent a PM to the post creator. No luck just yet.
Did try on beginning AP mode, arround 600M tops as well.
I feel like this product is not the right fit as router, just as AP solution. I really want to believe Im wrong, but no luck so far. Have seen a lot of complains about it, in the community and in the entire web, but have not seen a complain that was not solved eventually.
I hope that some FW update will enevtually solve it, and have the option to disable the auto update, for good. The trick of Telnet file edit is annoying because it temp. Day after it jusu auto update for me, twice so far.
You would have to try another Orbi router to see. Seems like your current one is stuck and just won't go past..
@Damit1 wrote: I asked to participate, but I think somewhere over this post I have seen they stopped adding anymore testers.
Is this 2.2 FW is not latest one 2.2.10? Or really is 2.2? Anyway I asked in, plus sent a PM to the post creator. No luck just yet.
Did try on beginning AP mode, arround 600M tops as well.
I feel like this product is not the right fit as router, just as AP solution. I really want to believe Im wrong, but no luck so far. Have seen a lot of complains about it, in the community and in the entire web, but have not seen a complain that was not solved eventually.
I hope that some FW update will enevtually solve it, and have the option to disable the auto update, for good. The trick of Telnet file edit is annoying because it temp. Day after it jusu auto update for me, twice so far.
