Sky Q and Orbi RBR50 - Can you help ?

[12345_12]

I cannot connect my Sky Q main box to my Orbi RBR 50. I get my internet from BT who have provided the modem. I have turned off the wifi on the BT router and hard wired the Orbi into the BT modem. The Orbi RBR has 3 satelites, all hard wired via a Netgear Smart Switch (Unmanaged).

The ORBI is on Router mode and works everything in the house great but i cannot connect the SkyQ to it. If i plug the SkyQ directly into the BT router it works fine but i want it on the Orbi router so that i can use the SkyQ app etc. It says cannot find IP address ? Is ORBI or the Netgear switch blocking it ?

Can you help ? Please note i am not technical so any simple instructions greatly recieved.

Thankyou

[ekhalil]

Please do the following simple test to make sure that the BT modem is not acting as a second router:

Please open a Command Prompt on any computer attached to Orbi and type:

> tracert 8.8.8.8  (or traceroute 8.8.8.8 if you're using a MacOS computer)

1. If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it to set it in Bridged mode.
2. If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further.

If you're not sure of the above then just paste the output of the printout here and we will help you.

[12345_12]

Hi there. I ran it and got this

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets

 1  10.0.0.1 (10.0.0.1)  4.483 ms  4.423 ms  3.486 ms

 2  192.168.1.254 (192.168.1.254)  5.477 ms  6.740 ms  5.805 ms

 3  host81-130-224-1.in-addr.btopenworld.com (81.130.224.1)  10.470 ms  11.475 ms  9.601 ms

 4  213.120.178.141 (213.120.178.141)  93.585 ms  10.158 ms  11.078 ms

 5  213.120.177.98 (213.120.177.98)  13.338 ms  11.333 ms  9.844 ms

 6  213.120.178.65 (213.120.178.65)  9.548 ms  14.392 ms  10.714 ms

 7  217.41.168.107 (217.41.168.107)  10.755 ms  9.979 ms  10.636 ms

 8  109.159.249.114 (109.159.249.114)  9.781 ms

    acc1-10gige-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.66)  10.785 ms

    109.159.249.72 (109.159.249.72)  9.545 ms

 9  core3-te0-9-0-19.faraday.ukcore.bt.net (109.159.249.39)  10.927 ms

    core4-te0-19-0-16.faraday.ukcore.bt.net (109.159.249.21)  9.182 ms

    core4-te0-9-0-18.faraday.ukcore.bt.net (109.159.249.11)  10.660 ms

10  194.72.16.52 (194.72.16.52)  10.357 ms

    194.72.16.54 (194.72.16.54)  12.533 ms

    62.172.103.230 (62.172.103.230)  25.441 ms

11  109.159.253.191 (109.159.253.191)  13.114 ms

    109.159.253.71 (109.159.253.71)  19.361 ms

    109.159.253.189 (109.159.253.189)  12.871 ms

12  * * *

13  * dns.google (8.8.8.8)  10.192 ms  15.180 ms

[ekhalil]

Thanks,

This shows that you have tw routers in your network: Orbi is one and the BT modem is the second, and this is probably why you're seeing this issue with the SkyQ and probably will start to see more issues later with other devices.

You have 2 options to go forward:

1. Keep the BT modem as your main router and set Orbi in AP Mode. This can be done in the web GUI (orbilogin.com) under >> ADVANCED >> Advanced Settings >> Router / AP Mode
2. Keep Orbi in Router Mode and check the BT modem manual to change it to Bridge Mode (Passthrough) or DMZ. You can may be also check with the ISP (BT) how this can be done.

[12345_12]

If I change the Orbi set up will i still benefit from all the Orbi satellites (3) and all the coverage. I have a large house with very thick old walls so i picked the Orbi as it promised to cover the space. If i want to change the Orbi router will it just distribute/broadcast as the BT ? i.e i should look for the BT name on the available networks ?

[ekhalil]

If you want to change Orbi to AP Mode, then just keep the BT in the current state (keep the radio off in the BT modem) and switch Orbi to AP Mode.

By doing that you will continue to benifit from the radio coverage of Orbi with all your Satellites. The change that will happen is that all IP routing decisions will come from the BT modem/router and not from Orbi.

[12345_12]

So if i understand correctl. 1. Turn off wireless on BT Router, 2. Switch Orbi to AP mode.

2 follow on questions:
1. Do I continue to look for the Orbi Network for my mobile phone / laptop etc ? or do i now look for the BT network ?
2. For my SkyQ, do i plug it directy into 1. the BT router, 2. The orbi base station or 3. The netgear switch ?

I want to ensure that my mobile phone and the SkyQ are on the same network ?

Finally and returning to the original, do you think this will now allow the SkyQ to connect to the internet ?

Apologies for the questions but this is super helpful

[FURRYe38]

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@12345_12 wrote:

So if i understand correctl. 1. Turn off wireless on BT Router, 2. Switch Orbi to AP mode.

2 follow on questions:
1. Do I continue to look for the Orbi Network for my mobile phone / laptop etc ? or do i now look for the BT network ? Use a wired PC connected to the RBR or the BT modem. Find the IP address it gets from the BT modem and use this address to connect to the RBRs web page using a web browser. 
2. For my SkyQ, do i plug it directy into 1. the BT router, 2. The orbi base station or 3. The netgear switch ?

I recommend connecting the SkyQ directly to the modem. 

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I want to ensure that my mobile phone and the SkyQ are on the same network ?

Finally and returning to the original, do you think this will now allow the SkyQ to connect to the internet ?

Apologies for the questions but this is super helpful

---

[ekhalil]

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@12345_12 wrote:

So if i understand correctl. 1. Turn off wireless on BT Router, 2. Switch Orbi to AP mode.
.....

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Correct

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@12345_12 wrote:

........
1. Do I continue to look for the Orbi Network for my mobile phone / laptop etc ? or do i now look for the BT network ?
........

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Yes, look for the Orbi Network as you always did. The BT network wifi network is off now

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@12345_12 wrote:

...........
2. For my SkyQ, do i plug it directy into 1. the BT router, 2. The orbi base station or 3. The netgear switch ?
..........

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Either of these options should work, since Orbi is in AP Mode

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@12345_12 wrote:

.........
Finally and returning to the original, do you think this will now allow the SkyQ to connect to the internet ?
........

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Yes, if your SkyQ works when connected directly to the BT modem it should work now. 🙂 

Good luck!

[12345_12]

About to give this a try. The Netgear smart switch I have. Should I now plug this into the BT router or the Orbi Router ?

[ekhalil]

It doesn’t matter since Orbi will be in AP Mode and the whole network will be “controlled” by the ISP router.
Connect the switch wherever you think is best for you