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Support Phone Number
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2018-10-04
01:26 PM
2018-10-04
01:26 PM
Re: Support Phone Number
I updated to the latest firmware, 2.2.1.210 and now I cannot connect to the internet, no Wifi or very sporadic connection. Cannot find a number to call. System was working perfectly prior to update. This problem is caused by you and I cannot get help
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 26 of 28
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2018-10-04
02:00 PM
2018-10-04
02:00 PM
Re: Support Phone Number
What is the Mfr and model# of the ISP modem the NG router is connected too?
Try a factory reset and set up the system again from scratch with the modem. Walk thru the setup wizard with a wire connected PC and Browser connected to the routers web page at 192.168.1.1.
@vconrad16 wrote:
I updated to the latest firmware, 2.2.1.210 and now I cannot connect to the internet, no Wifi or very sporadic connection. Cannot find a number to call. System was working perfectly prior to update. This problem is caused by you and I cannot get help
Message 27 of 28
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2018-10-14
01:21 PM
2018-10-14
01:21 PM
Re: Support Phone Number
We’d greatly appreciate hearing your feedback letting us know if the information FURRYe38 provided has helped resolve your issue or if you need further assistance.
Regards,
Blanca
Community Team
Message 28 of 28
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