how to remove an inactive orbi system from orbi app

[Emperor1]

it's impossible ... i've given also some months ago my inactive serial to Netgear support to fix that issue but nothing happens ... disapponted ....

[FURRYe38]

Please contact NG support and they should be able to help you out with this. 

@Blanca_O

[gonicker]

Why can’t you just post how to do it? Why do you moderators keep messaging people and saying contact customer service.... WE TRIED THAT ALREADY!! Fix the issue. If there is no fix then say that. Post on this thread what the solution is.

[Emperor1]

no solution till today

i've also in private as asked give the serial number of the old unused Orbi System months ago ... still issue, as said ...

[FURRYe38]

Anything dealing with system registrantions and associations with Orbi app has to be handled by NG support. Please contact them and continue to maintain contact to get your issue resolved there. 

You can file a support ticked here:

https://www.netgear.com/mynetgear/registration/login.aspx

[nlaughter]

Hey Netgear,

I'm a professional software engineer and can fix this issue for you within a few hours. Since it's something that benefits me personally, I'd be willing to do it for free. Just let me know. I guess we'll see what your commitment to customer service looks like when someone is literally willing to hand you hundreds of dollars in software to fix a major oversight in your app.

[FURRYe38]

You can file a support ticked here:

https://www.netgear.com/mynetgear/registration/login.aspx

@Blanca_O

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@nlaughter wrote:

Hey Netgear,

I'm a professional software engineer and can fix this issue for you within a few hours. Since it's something that benefits me personally, I'd be willing to do it for free. Just let me know. I guess we'll see what your commitment to customer service looks like when someone is literally willing to hand you hundreds of dollars in software to fix a major oversight in your app.

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[nlaughter]

My point is that this isn't something that should require a support ticket. This is an easy fix to enable the user to manage their account from the mobile app that you guys just...didn't do.

[Pakman626]

Exactly...thank you.

[FURRYe38]

Something you can notify them about by creating a support ticket. Nothing can be done here in the forums. 

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@nlaughter wrote:

My point is that this isn't something that should require a support ticket. This is an easy fix to enable the user to manage their account from the mobile app that you guys just...didn't do.

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[ekhalil · Accepted solution]

I updated my Orbi app (IOS) today to a new SW (2.2.10.6). In this new software it's possible to remove a system from the list of products. Please try that. Thank you Netgear!

[taohat]

yes! confirmed it worked! finally...

[FURRYe38]

Select the 3 dots on the upper right hand corner for the system you want to remove then select Remove Devoce. 

[Pakman626]

Beautiful...finally!

[Emperor1]

It works now!

[Chuck_M]

On certain phones with screens that have rounded edges, those dots are very difficult to see.  Android devices that have enabled the contact list on their phones that sweeps out from the right side may also obscure that -- but indeed it is there.