- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
why is customer service so poor?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
why is customer service so poor?
Not providing a phone number... brilliant for cost savings. Not for having your product returned and slammed in reviews.
Followed the "instructions" of a woman in a video following the basic steps required for setup. Only problem is that "router not found" continues to pop up on my phone and there is no help or further direction.
This post and this product have been a waste of my time. Your customer service is garbage and I'll be spreading the word.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is customer service so poor?
Try setting up the router using a wired PC and web broswer?
Ensure your setup phone is connected to the new SSID wifi after getting it setup?
Review the User manual for setup details?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is customer service so poor?
... and find that manual by working out the model number.
If you visit the support pages:
you can feed in the model number and find all the documentation for your hardware.
The Quick Start guide is short and sweet.
• Introducing NETGEAR WiFi 7 Orbi 770 Series and Nighthawk RS300
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more