You'll have to talk to Spectrum about the CBR provisioning. NG has nothing to do with that side of the CBR40. I know for a fact it is as I helped beta test it and saw others with Spectrum testing it out as well. Mines on CableOne.
What FW version do you have on the CBR40 and the satellite? Was FW updated first on the CBR40 before the satellite was updated or connected?
As far as the satellite sync goes, Lets try this first: Do this with the satellite in the same room as the CBR40.
Using the back reset push pin button on the satellite. Hold it in until the top led turns on AMBER then let go. Wait for the WHITE led to slowly pulsate. Press the black sync button on the back of the CBR40. Then press the black sync button on the back of the satellite.
Wait for the top LED on the satellite to turn BLUE. Let us know if it doesn't or turns PINK.
The satellite mabye out of sync with FW on the CBR40
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
@JC55 wrote:
I purchased the bundled CBR40 cable modem/router with 2 RBS20 Satellites. Figured easy setup...Spectrum was listed on the box right after Xfinity. HOWEVER, Spectrum had to send a tech to "provision" the unit. WHY, because I had to agree to poor performance. After 30 minutes or so, Internet was a finally a go. While the tech was still at the house, I wanted to make sure the satellites would connect. First satellite connected fine. Second satellite would not. Moved it near the CBR40 still no luck. Tech said, well you have internet. That is all I can help with...left after saying I may want to return it for a solution that Spectrum actually recommends. My question: do I return it or is there something that the tech didn't know about. He said they have not been trained on the CBR40 modem/router 2in1.
