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Cannot connect mesh ac1200 to hitron teksavvy hitron coda-45 modem
Hi there,
I can't seem to connect the NETGEAR Orbi AC1200 Whole Home Mesh Wi-Fi 5 System to my ISP teksavvy modem Hitron coda-45. Connected the lan1 port on modem to internet port on the orbi but going through the Netgear orbi android app setup, it can never find a network connection. Internet connection from same port to laptop works fine. Reset each device multiple times, any ideas? Thx
I can't seem to connect the NETGEAR Orbi AC1200 Whole Home Mesh Wi-Fi 5 System to my ISP teksavvy modem Hitron coda-45. Connected the lan1 port on modem to internet port on the orbi but going through the Netgear orbi android app setup, it can never find a network connection. Internet connection from same port to laptop works fine. Reset each device multiple times, any ideas? Thx
Wanted to add that you did exactly what we advice people to do: test the modem connection.
It would probably be a good idea to "double check" the modem by turning it off, waiting 30 seconds, turning it back on, and try plugging in the laptop again. (That's the step I seem to omit too often. "If in doubt, restart it.")
6 Replies
MrBlue13 wrote:
Hi there,
I can't seem to connect the NETGEAR Orbi AC1200 Whole Home Mesh Wi-Fi 5 System to my ISP teksavvy modem Hitron coda-45. Connected the lan1 port on modem to internet port on the orbi but going through the Netgear orbi android app setup, it can never find a network connection. Internet connection from same port to laptop works fine. Reset each device multiple times, any ideas? ThxAC1200 is an artificial number that is supposed to (in some way) represent "speed". What is the product model number (from the label on the bottom of the router)?
Does the Orbi "app" locate the Orbi router?
- Apologies, it's rbk13-100cns, bought at https://www.bestbuy.ca/en-ca/product/netgear-orbi-ac1200-whole-home-mesh-wi-fi-5-system-rbk13-100cns-3-pack/13974527
1 x Orbi Router (RBR10)
2 x Orbi Satellites (RBS10)
The app can indeed locate it, confirm wires connected, but when comes to checking internet step, it fails. When I connect directly to modem with laptop, I have to manually assign IP address to access the modem administration panel, at 192.168.0.1, by default obtain ip address automatically won't work. Not sure if that makes any difference but thought I'd mention.
Do I have to manually set anything up in orbi administration panel or anything? Perhaps my sequence of turning things off and connecting not correct? Thx for help
MrBlue13 wrote:
The app can indeed locate it, confirm wires connected, but when comes to checking internet step, it fails. When I connect directly to modem with laptop, I have to manually assign IP address to access the modem administration panel, at 192.168.0.1, by default obtain ip address automatically won't work. Not sure if that makes any difference but thought I'd mention.Yes, it makes a huge difference. This sounds like it is time to call the ISP. Default behavior for the Orbi is to get an IP address from the ISP using DHCP. (The same process user devices use to get an IP address from the Orbi for themselves.)