- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Connection Failure on Speed Test
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Connection Failure on Speed Test
I did a facory reset of my system about two weeks ago and loaded the new firmware for the system which seems to be working better. I have been able to perform spped tests on the system through the Orbi app on my Iphone until today. I keepo getting a connection failure error. I have rebooted both the modem and router and I am still having the same issue.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Same problem from yesterday to me. I have used IOS app without any problem and also if I try to do the speed test from the Web access (Orbilogin) and I receive the same error.
I have uninstall the app & install it again in my iphone & ipad but the same error appears.
I have tried too a android smartphone and same problem.
On the other hand, I have had also a magent ligth in my router today, hopefully I fixed it.
Last firmware installed. (v2.0.0.56)
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Is the speed test via web browser on a PC working?
speedtest app on my iphone is working.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
It is Orbi app on IOS & android.
Also from Orbilogin.com web
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
What is the Mfr and model# of the ISP modem the router is connected too?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
I would notify NG support. Maybe something going on on with the app. Maybe due for an update.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Model MitraStar GPT-2541GNAC (HGU) from MOVISTAR (Spain).
The problem is with the Orbi app on IOS & Android (both)
The problem is also in orbilogin.com in the advance setting > speed test.
Note that the error stated yesterday, previously worked fine in all systems
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
I would notify NG support. Maybe something going on on with the app.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Waiting for your update
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Wow, it appears that there is a problem with the app and I am not the only person having app problem.
I called support before I posted my app problem. But, they said they will get back with me in one to two days. So, I thought I'd ask in the commmunity forum.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Same issue , speed test failed on mobile app. I ran it in pc connected to Orbi router and worked fine
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Speed test fail ,I changed cable , rebooted , confirm updates, when you pay $500, you don't expect problems in less than 8 months, thank god for the community, all manufacturer suck with service.
@Orbiuser12 wrote:Same issue , speed test failed on mobile app. I ran it in pc connected to Orbi router and worked fine
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
I now have this issue, it coincided with me changing to wired Ethernet backhaul..
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
I have had the same issue since at least 4/9/18 and I've also restarted the router, swapped the cable, connected the router to a different ISP, and upgraded my firmware to 2.1.3.4 (which for some reason the Orbi couldn't autoupdate to. I've attempted to open a ticket and was told that the appropriate teams would be informed. I also tried sending a tweet which has so far been ignored. It seems like Netgear is having an outage to the service that provides the speed test OOKLA, but it's difficult to fully determine the cause of the issue. Nevertheless, it would be nice if someone on their side actually resolved the issue prompty. Please feel free to retweet to try to get some attention for this issue. https://twitter.com/bokonon_tweets/status/983722281519099905.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
I having the same issue with the app and also at my computer. Issue seem to have started soon after I installed the latest firmware.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Same issue on an iphone X. Seems to have started when I updated to firmware 2.1.3.4
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
@JesseDiaz wrote:Same issue on an iphone X. Seems to have started when I updated to firmware 2.1.3.4
I don’t think it’s firmware related. We’re all seeing the problem on all fw versions. Almost certainly on the NG back end.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Thanks for contacting NETGEAR Support.
The speedtest service used by our Orbi Router appears be down at the moment. We are currently working with Ookla on resolving this, and hope for it to be resolved as soon as possible.
Thanks for your patience.
NETGEAR Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Please, inform us if you receive the confirmation when the system will be fixed
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
No connection under Speed Test! What do I do? How do I connect my phone to test my Orbi?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Connection Failure on Speed Test
Same deal here - just installed new Orbi RBK50 system and IOS app for Speed Test does not work off my iPhone 7. Hopefully NG has this fixed. Other than that, this is a sweet setup.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more