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Re: Help needed
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Help needed
Hi;
I set up the RBR50 router and 4 satellites and every thing went fine until I reach the firmware upgrade. Tried, through genie app, to upgrade the firmware twice and failed to upgrade. I have pressed router reboot button and for over 30 minutes the LED flashing white and the network is not functioning any more. Tried to switch it off and on with no luck. The satellites are umber color.
Can any body help me, I really appreciate it
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Re: Help needed
@talgoufi wrote:
Hi;
I set up the RBR50 router and 4 satellites and every thing went fine until I reach the firmware upgrade. Tried, through genie app, to upgrade the firmware twice and failed to upgrade. I have pressed router reboot button and for over 30 minutes the LED flashing white and the network is not functioning any more. Tried to switch it off and on with no luck. The satellites are umber color.
Can any body help me, I really appreciate it
flashing white means the orbi router is in setup mode
connect to it by wifi or ethernet and run the setup precess as well , do not use the genie app , download the orbi app if you have to use a modebile type device , but its better and easier to plug a comp into the orbi router by ethernet and do both the initial setup and any firmware updates
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Re: Help needed
Thank you; I have trouble as my comp does not have ethernet port. However in orbi app it does not recognize the router at all niether on the previous setting I have done nor as a new setup.
Can you advice please
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Re: Help needed
if you have factory reset you will need to connect to its ssid name and use the passphrase thats printed on the underside of the orbi router
once connected then run the orbi app
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Re: Help needed
I tried to reset the router it doesn't. i.e doesn't change the LED to amber?
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Re: Help needed
now I managed to hook the router to a comp via ethernet and failed to connect with router.
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Re: Help needed
sounds like you have fried it , might need to rma and have it looked at
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