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Aspirant

How do I unregister Orbi from remote management on Orbi app

I just setup an RBK50 system for my brother (I have the same system already). I used the existing remote app on my phone to test it, enabled remote access and now I show both mine and his system in my remote app. He installed the app on his phone and can access locally but when trying to access it remotely, he gets the "This NETGEAR device is already registered with another account" message. How do I get it unregistered from my app so that he can add it to his?  Thanks.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
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Guru

Re: How do I unregister Orbi from remote management on Orbi app

You might need to phone contact NG support for help on this:

@Blanca_O

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 3
NETGEAR Moderator

Re: How do I unregister Orbi from remote management on Orbi app

Hi @axom

 

Please message me the device serial number and email address. 

 

Regards, 
Blanca 
Community Team

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