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More than 8 hours on hold for RMA so far.
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2018-06-11
01:29 PM
2018-06-11
01:29 PM
More than 8 hours on hold for RMA so far.
Woke up this morning to a completely dead RBR50. Sats are fine but the router doesn't turn on at all. Called in at 8am and spoke with someone who took my information, created a case, and then was transferring me to someone in the Orbi department.
That was 8 hours ago. Still on hold.
Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 3
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2018-06-11
02:25 PM
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2018-06-12
01:21 PM
2018-06-12
01:21 PM
Re: More than 8 hours on hold for RMA so far.
Hello Paul
If you are still having issues with support PM me the case number if you have it or if not I can still look into the issue.
DarrenM
Message 3 of 3
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