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ORBI RBR50 is not working after sertup

SLP2006
Luminary

ORBI RBR50 is not working after sertup

I need help setting up my orbi. I set it up but it doesn't seem to be working.

Message 1 of 5

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Blanca_O
NETGEAR Moderator

Re: Will The Doorbell Have POE Connection?

Hi SLP2006, 

 

Try performing the troubleshooting steps here:  https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite

 

Kindly describe the Ring LED status during the setup process. 

 

Regards, 
Blanca 
Community Team
 

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Message 3 of 5

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StephenB
Guru

Re: ORBI RBR50 is not working after sertup

Can you give us more information on what isn't working?

 

You can also contact support via my.netgear.com

Message 2 of 5
Blanca_O
NETGEAR Moderator

Re: Will The Doorbell Have POE Connection?

Hi SLP2006, 

 

Try performing the troubleshooting steps here:  https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite

 

Kindly describe the Ring LED status during the setup process. 

 

Regards, 
Blanca 
Community Team
 

Message 3 of 5
FURRYe38
Guru

Re: ORBI RBR50 is not working after sertup

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).


@SLP2006 wrote:

I need help setting up my orbi. I set it up but it doesn't seem to be working.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 4 of 5
Blanca_O
NETGEAR Moderator

Re: Will The Doorbell Have POE Connection?

Hi @SLP2006

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

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