ORBI RBR50

[APS007]

I have just installed and all seems to be working, except by devices say No Internet Access even though there is and it is working.  Anybody else seen this, and how do I get to make the devices report accurately?

Thanks

Andy

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What devices do you have connected? 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

[APS007]

Hi

Lots of questions, I’ll do my best.

The firmware is V2.5.1.16

The Internet service is via Vodafone and I have plugged the Orbi into a spare port on the Vodafone router as per the Netgear instructions. The Orbi has an IP address of 192.168.1.12. The devices connected to the Orbi include Windows laptops, IMacs, iPhones, iPads, a Nest hub, Android tablet and several Kindles. All get 10.0.0.x addresses.

They all connect but the PC reports no internet connection but it works. The Android device shows half of the Wi-Fi symbol with a ! mark and reports no internet in the settings, but works.

If I plug in a device to either Orbi on a cable no problem..

I have got good reception around the cottage so no worries there.

Please advise

Thanks

Andy

[APS007]

Hi, Just found how to switch to AP mode, problem solved..

Thanks for the hint.

Andy

[FURRYe38]

This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

Glad you got it working. 

Please mark your thread and solved so others will know. 

Enjoy.