Sorry about the bad experience with phone support. Shouldn't have happened.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try WPA2 and AES only.
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Disney Circle: https://community.netgear.com/t5/Orbi/WARNING-Firmware-2-2-1-210-is-junk/m-p/1667485/highlight/true#...
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. Advanced Tab/Advanced Settings/Wireless Settings
One thing I would try, download the 210 FW file for the RBR unit. Use IE11 or FF or Opera to resend this FW file. After it's processed, do a full factory reset on the RBR. While the RBR reset, power OFF the ISP modem for 30 seconds, then back on. With a wired PC, setup the RBR router from scratch. I would do this first, don't set up any wireless devices or satellites. Just have one wired PC with the router. After you set up the router, be sure to not enable QoS, Traffic Meter or Access controls or Circle.
Run a speed test with the PC thru the Orbi router with web browser, Try a couple different browsers to compare speeds with speedtest.net. Also download the speedtest.net app to compare. Test with different PC aswell if you think a different PC would show differences. Seen some older PCs or dual core PCs not able to report speeds much over 300-900Mb due to CPU limitations. Quad core CPUs should have no problems.
Check results. You should be getting at spec speeds. If you do see good speeds on wired, then check wireless. Just be aware some wireless devices or adapters may not be able to support higher speed tests. Check with the mfr to see what is officially supported.
If speeds are still bad or low accross the board, it's possible the Orbi router could be faulty.
@ShankarHokie wrote:
Tested with my daughter's laptop. Got > 400 Mbps direct from the modem and 269 Mbps from the router.
BTW - The wireless speeds have gone down significantly. My duaghter's laptop reports 20 Mbps while sittng next to the router. My galaxy phone reports 15 Mbps. Both with xfinity speedtest and speedtest.net apps.
I called the Netgear special hotline number for Costco customers. I was connected to an impatient fellow who lectured me on network theory, network parasitic loss, difference between dedicated line vs shared line etc. He would not listen to me as to how I had none of those for 2 days and got 480Mbps.
