Orbi RBK23 Router. No internet connection during set up from the mobil app

[cdtran]

I bought this Orbi Router RBR20 more than 3 months so I don't have any support from Netgear anymore.

This router was working for a while and suddently stop working (wireless and wire).  Therefore, I did reset to factory setting.

Now I am setting up from an Iphone App.   The set up went through but no internet

Equipment details below:

 - Orbi Router RBR20/Orbi AC2200

 - AT&T Uverse Broadband provided Cable Modem with Built-in Router(ARRIS NVG589).

Please help.

Thanks, Chi.

[FURRYe38]

Please post about this in the Orbi forum:

https://community.netgear.com/t5/Orbi/bd-p/Orbi

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

Good Luck. 

---

@cdtran wrote:

I bought this Orbi Router RBR20 more than 3 months so I don't have any support from Netgear anymore.

This router was working for a while and suddently stop working (wireless and wire).  Therefore, I did reset to factory setting.

Now I am setting up from an Iphone App.   The set up went through but no internet

Equipment details below:

 - Orbi Router RBR20/Orbi AC2200

 - AT&T Uverse Broadband provided Cable Modem with Built-in Router(ARRIS NVG589).

Please help.

Thanks, Chi.

---