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Orbi SRK60 V.2.6.0.108 is blocking Genie Aladdin Wifi Garage connection.

DJHazmat
Star

Orbi SRK60 V.2.6.0.108 is blocking Genie Aladdin Wifi Garage connection.

Hey Guys, I am using the SRR60 in AP mode and have been for almost 2 years. Everything worked fine with My Aladdin garage door wifi system being connected to it. I just upgraded to firmware V2.6.0.108 from V2.5.5.100 and the Aladdin can connect to the  router, but its traffic is blocked. As a test,  I downgraded the firmware back and it works fine. However, the reason I upgraded was because my Orbi RBS50Y was having trouble staying connected to the SRR60 router on V2.5.5.100. EVerything else on my network is working fine, except for the Aladdin garage door device. I've contacted Genie and they explained that the ports 53(DNS) and 8883(Aladdin) had to be open on my router. My router is a the FIOS router I've been using for over a year. Anyway, I checked and added those ports thinking that would fix it. I can see the Aladdin device on the Orbi connected devices page(I find it by MAC address), so it looks like the connection is good to the SRR60, but it doesn't get out to the internet which it has to in order to work. SInce the Orbi firmware is the only thing changing, I don't see how it could be anything else. BTW, I don't even have to power cycle the Aladdin device when I downgrade the Orbi firmware for it to start working. 

 

I no longer have support with Netgear and was wondering if anyone else had already solved this issue?  To answer the most obvious questions: 1) Yes, I did a factory reset on the SRR60, SRS60, RBS50Y after every firmware change. 2) yes, I am sure it is in AP mode. 3) yes, I reset my FIOS router to factory defaults and reconfigured the DHCP settings. 4)  I have 80 devices connected ranging from smart home speakers and switches to laptops and iPhones. 5) I use Wireless network one SSID for compute devices, and Wireless network 3 and a different SSID for the smart home devices. In each SSID, both 2.4 and 5Ghz frequencies are used.  6) Orbi router is connected to my Fios router via an ethernet cable. That doesn't change. 

Any help or suggestions are greatly appreciated!

Thanks!

Model: SRK60B03|Orbi Pro Tri-Band Business WiFi System
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FURRYe38
Guru

Re: Orbi SRK60 V.2.6.0.108 is blocking Genie Aladdin Wifi Garage connection.

Be sure to visit and post about this over in the Orbi Pro forum:

https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/bd-p/en-business-orbi-pro

 

Good Luck. 

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