Orbi and Circle parental controls

[Retired_Member]

So Circles had been working flawlessly for a year.  I'm a premium paid customer.  Suddenly can't manage the Circles firewall - iOS app doesn't recognize Circles....

Verified that Orbi firmware is current version

Completely uninstalled and reinstalled the iOS app on iPad and still like this:

YOUR ROUTER IS COMPATIBLE

Do you wnt to enable Circle on your NetGear Router?

ENABLE CIRCLE button press ....

arrows chasing each other for about 10 seconds

then..

YOUR ROUTER IS COMPATIBLE

Do you wnt to enable Circle on your NetGear Router?

ENABLE CIRCLE button press ....

again and again and again

Any help?

[FURRYe38]

Might contact Circle support for help on this:

https://www.netgear.com/support/product/circle.aspx
https://support.meetcircle.com/hc/en-us/articles/115001381752-Filter-Platforms-Categories-and-Privac...

[ekhalil]

Please check in the web GUI (use a browser on your PC/Mac to connect to orbilogin.com) that you have Circle enabled as follows:

[ekhalil]

Also in the Orbi app on the phone you can activate Circle as follows:

1. Go to Home in the Orbi app:

2. Settings:

3. Parental Control:

4. Activate Circle: