Just moved to Tennessee the end of August and part of the move was leaving Frontier fiber for a Spectrum cable modem. I had no issues when on the Frontier fiber.
I have an Arris TM-1602 modem from Spectrum. This is the third modem I have replaced after I realized what was going on and started scratching off the layers of paint and really looking at the dropped connections. The first two modems were an Ubee(?) modem. I have had numerous phones calls with the Spectrum tech support thinking this was a modem issue.
I am in a one story house with a basement (1600 sq ft upstairs and 1300 down). The Orbi router in the basement on a shelf next to the modem. The satellite is upstairs 30 ish feet from the router with only a wood floor between them. Both are running firmware V2.7.0.70.
After some searching on the Internet I see this issue goes back many, many years. At the suggestion of the Tech at Spectrum I connected my laptop directly to the Spetrum modem, got an IP assignment and was able to access the Internet. I installed a Chrome extension called Internet Connection Monitor. I left it all running for 24 hours and had no drops. Shut everything down and reconnected the Orbi and the drops started back. Hmm betcha its the Orbi.
I am outside the Netgear Support window so I cannot get help from them without paying them (not they have ever been helpful*).
So, do I beat a dead horse or cut my losses and buy a different mesh system?
With COVID we have been working from home, teaching school at home and dealing with getting booted off the Internet 10 or 20 times a day. Everytime the Internet drops it drops all the VPN connections.
John
*When I first bought the Orbi I tried to do a wired back haul and even with their tech support looking at it I never got it to work.
