Orbi ethernet not working

[Ausfrenchy]

Firmware V4.4.0.10_2.10.63

Successfully set up with (PPoE) VLan and wifi performance is as good as native internet connection.

But i cannot get hardwire ethernet connection to work at all. (appeared to work for a very short time at initial startup)

In some cases (on PC) just plugging in the ethernet cable will stop all connections, including wifi.

Would connections via 5 - port switch be an issue to the PC?

On the surface is looks like those devices with both ethernet and wifi connections will not work. (PC, Laptop, satellite box)

The same connection path (via switch) to a NAS is OK.

[FURRYe38]

What model orbi do you have? 

[Ausfrenchy]

Model number as above

RBR50|Orbi AC3000 Tri-band WiFi Router

[FURRYe38]

You mention FW version being: "Firmware V4.4.0.10_2.10.63" 

This is a not a valid NG stock FW version for Orbi 50 series. Is your Orbi retail or is it maybe from an ISP? 

[Ausfrenchy]

Hi, this was a retail purchase.

Below is a direct copy and paste from the Orbi status page.

Hardware Version	RBR350
Firmware Version	V4.4.0.10_2.10.63

just checked for new firmware - this result.

Router	RBR350	RBR350	V4.4.0.10_2.10.63	No new firmware version available.
Satellite	RBS350	Orbi Satellite-1	V4.4.0.10	No new firmware version available.

[Ausfrenchy]

Please note this is retail purchase in Australia!

Dont know if this makes a difference.

[FURRYe38]

Ok, I asked you to confirm what model Orbi you had and you said you can the 50 series in one of your earlier posts. 

So you have a 350 series which is a completely different model. 

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Thank you.

[Ausfrenchy]

Thanks for the help. I'll try there.