Orbi network won't connect to the internet

[denmig]

Hello,

 While installing my orbi, in the end the network is established but there is no internet connection. When I disconnected and put my old router  (Netgear R6300 Smart WiFi Router) back up to the plate I have internet again. I have DSL from Frontier and the modem I use is a netgear broadband ADSL2+ .  I'm sure there is a setting on the modem that I am probably unaware of that needs to be altered.  Any advice or ideas ?

[TheEther]

Many ISPs will only hand out 1 IP address.  Therefore, try rebooting your modem after you hook up your Orbi to it.  As a last resort, have the Orbi clone the MAC address of the R6300.

[denmig]

Thanks for the assistance. I wound up calling Netgear support and they were able to help me get it connected.

[michaelkenward]

What did you have to do to make it work?

The answer might help someone who turns up here in the future with the same problem.

[denmig]

Netgear customer service was very patient and very helpful.  Started at www.orbilogin.net  .  I was trying to do the same thing at www.orbilogin.com, perhaps a "duh" moment on my part.  Anyways, they had me select the advanced tab and then run the setup wizard, skipping the firmware update step.  Following all the prompts I was able to connect to the internet.  Sometimes the simplest thing can trip you up.  Afterwards they had me manually download the satellite firmware upgrade via a zip file and then install it.  Finally I updated the router firmware via the online option.