RBK 50 SATALITES NOT WORKING OK

[robpaul2501]

Hi my satalites are not working correclty sine my armour expired. Will not play deezer, tune in, stopping my work laptop from working corrreclty. 

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Disable Armor on the Orbi app. Then power OFF the RBR and RBS for 30 seconds then back On. Check for RBS connections to the RBR on the RBS web page. 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

[robpaul2501]

all firmware updated. just stopped working properly yhte other day RBV40. so if I disable  armour it should be ok?

[FURRYe38]

Try disable first, if that doesn't fix it, try a full factory reset on the RBR and RBS. 

Be sure to post over in the Orbi with Voice for RBS40v help and information:

https://community.netgear.com/t5/Orbi-Voice-WiFi-Meets-HiFI/bd-p/en-home-orbi-voice

Good Luck