RBK20 disconnect when copying many files

[dominicchengct]

I bought the router days ago. I connected two NAS to it. When i try to copy a large amount of files from one to another.   The router disconnect from time to time.  Can anyone help?  Many thanks

Dominic

[FURRYe38 · Accepted solution]

Be sure to make a backup configuration to file for safe keeping. Helps save time if a reset is needed. 

Please mark your post as solved so others will know. 

Enjoy. 

[CrimpOn]

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@dominicchengct wrote:

 I connected two NAS to it. When i try to copy a large amount of files from one to another.   The router disconnect from time to time.

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This is an interesting situation.

• How are the NAS connected to Orbi?
  Both to the router?
  Combination of router and satellite?
  Wired, WiFi, or a combination?
• What is the meaning of "disconnect"?
  The NAS device transfers fail?
  Other devices lose internet connection?

Thanks

[dominicchengct]

How are the NAS connected to Orbi?
Both to the router?
Both to the satellite. If connect to router, router disconect at once.
Combination of router and satellite?
Yes
Wired, WiFi, or a combination?
Both r wired.
What is the meaning of "disconnect"?
All devices connected to the wifi went disconnected. No more signal.
The NAS device transfers fail?
I think it is due to wifi lost. It transfers awhile then fails
Other devices lose internet connection?
Yes, as mentioned above

[FURRYe38]

What Firmware version is currently loaded?

Has a factory reset and setup from scratch been performed since last FW update? 

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

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@dominicchengct wrote:

I bought the router days ago. I connected two NAS to it. When i try to copy a large amount of files from one to another.   The router disconnect from time to time.  Can anyone help?  Many thanks

Dominic

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[dominicchengct]

Hi there, i follow your suggestions. And then try copy 3gb and 2gb from one nas to another. Both ok now. Will keep try more. Thanks a lot for yr support amd you really save me from a lot of trouble. Have a good day.

[FURRYe38 · Accepted solution]

Be sure to make a backup configuration to file for safe keeping. Helps save time if a reset is needed. 

Please mark your post as solved so others will know. 

Enjoy. 

[dominicchengct]

No luck. Disconnection becomes very often later on. Even when i was doing nothing. I restore the setting manully but issue still persists. Help.

[FURRYe38]

Has a factory reset and setup from scratch been performed since last FW update? Might try this.

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

And if you turn OFF The RBS and connect all devices to the RBR only, does the system still fail when copy files are performed? 

[dominicchengct]

I try the following:
1. Channel set follow yr suggestion. No help
2. I turn off th satellite. It has a nas attached. With only the router without any attached device. Seem work fine.
3. Then i attach a nas to the router. Wireless down at once

[FURRYe38]

I would make contact with NG support about this. A RMA maybe needed. 

https://www.netgear.com/support/#