Re: RBR50 password recovery failure

Retired_Member · ‎2019-08-16

@feignit wrote:
Here's a video of what happens
https://imgur.com/a/GWTxbhM

Thanks

The 401 error makes me ask....have you ever been able to login before now? Any changes to your network, modem?

FURRYe38 · ‎2019-08-16

And have you powered OFF The RBR for 30 seconds then back on after clearing all caches in Chrome to see if this helps any? Seems like a Chrome issue. Possible un-install Chrome and re-install it.

What Chrome updated recently? I presume it had been working up to some point?

@feignit wrote:
Here's a video of what happens
https://imgur.com/a/GWTxbhM

feignit · ‎2019-08-16

I have not powered off the orbi, but I have cleared out my chrome cookies and caches, disabled password autofill, my password manager (1password) and this still happens. All of this began when I entered the password wrong one too many times in Chrome, by the time I had figured out the correct password, I ran into this, I even went through the password reset procedure earlier today. Logging in via Safari or the app is fine.

Retired_Member · ‎2019-08-16

@feignit wrote:
I have not powered off the orbi, but I have cleared out my chrome cookies and caches, disabled password autofill, my password manager (1password) and this still happens. All of this began when I entered the password wrong one too many times in Chrome, by the time I had figured out the correct password, I ran into this, I even went through the password reset procedure earlier today. Logging in via Safari or the app is fine.

As suggested, it appears you're having a problem with Chrome. That fact that you entered the wrong password too many times may have caused Chrome to lock the Orbi login down. Either reinstall Chrome or take a look at the Chrome password manager. Good luck.

Sherriebass · ‎2019-10-01

I am having same issue where pw flashes by then brings up questions again.

FURRYe38 · ‎2019-10-01

Be sure to clear out ALL browser caches. Exit the browser then try again.

Try a different browser to compare.

If all else fails, factory reset the router using the back push pin button for 15 seconds then let go. Wait for the WHITE led to slowly pulsate on top of the RBR, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.

@Sherriebass wrote:
I am having same issue where pw flashes by then brings up questions again.

Sherriebass · ‎2019-10-01

This is happening on my RBR20, using safari

michaelkenward · ‎2019-10-01

@Sherriebass wrote:

This is happening on my RBR20, using safari

You have tried the suggestions in the message before yours?

Safari does not support password recovery. See your manual.