RBS50Y Will not sync, blue light is solid but states " failed to connect "

[Mellod]

Hi,i cannot tel which Firmware is on RBS50Y, trying to sync it with RBR50 ( they were synced until a few days ago. I need to know how to check Firmware and update it on RBS if needed.

[FURRYe38]

Remove the Previous RBSY connection seen on the RBRs web page. Reboot the RBR. Factory reset the RBSY and use the sync buttons to re-sync. I would do this with the RBSY place in the same room as the RBR...

[Mellod]

Thank you, I tried this several times, same
results, failed to connect. I also rebooted modem, and router.

[Mstrbig]

---

@Mellod wrote:
Thank you, I tried this several times, same
results, failed to connect. I also rebooted modem, and router.

---

If you are absolutely sure you factory reset the Orbi yard, and you tried pairing it in the same room as the router, but are still failing, it is possible that the device is defective.

[Mellod]

Thank you, yes I'm positive, the power light went magenta and flashed.

[Mstrbig]

If you have not yet, try this method:

When router is powered on, press the reset button and hold for 30 seconds. (Use a paper clip or something sharp)

While holding the reset button pressed, unplug the power of the router and hold the reset button for 30 seconds.

While still holding the reset button down, turn on the power to the unit again and hold for another 30 seconds.

[FURRYe38]

IF the RBSY will not sync, I would inspect the RBSY case. There have been some forum posts reports that the seal on the RBSY fails thus users have found moisture or water inside the unit. I would make contact with NG support to see what your options are if you can't get the RBSY to sync. 

---

@Mellod wrote:
Thank you, yes I'm positive, the power light went magenta and flashed.

---

[FURRYe38]

What version of FW are you using on the Orbi router? 

[Mellod]

Thanks but unit was never exposed to moisture.

[Mellod]

v2.7.0.7.0

[Mstrbig]

---

@Mellod wrote:
v2.7.0.7.0

---

You mean 2.7.0.70?

[FURRYe38]

You might downgrade the RBR to prior version you had on the RBR and see if this helps any...

---

@Mellod wrote:
v2.7.0.7.0

---

[Mellod]

Thanks, still a NOGO

[Mellod]

tried that.
Tanks but a nogo.

[FURRYe38]

I'd make contact with NG support to see what options are available to you. Sounds like the RBSY has failed.